Protein Technical Support Specialist- South JobAGCO Corporation
POSITION PURPOSE: Responsible for assisting the AP (Swine)/Cumberland (Poultry) dealer network and personnel with technical service help by telephone, and frequent travel to job sites to assist in installation, site commissioning and addressing product issues. This position will involve supporting all of the AP/Cumberland products including heating, ventilation, feeding, and cooling systems used in swine production facilities with special emphasis on electronic controllers.MAJOR ACCOUNTABILITY:
*Provide on-site technical support to AP/Cumberland Dealers and their customers to assist in commissioning of new installations as well as problem diagnosis and resolution. *Assist Callers with diagnosing problems, and providing guidance in correct operation and maintenance of AP/Cumberland products. *Keeping current with company changes in products. *Entering calls into the Call Log for future reference with product quality issues, product improvements and departmental usage. *Alerting Quality Assurance personnel if a Call Log is put in as Alert status. *Having good product knowledge of all AP/Cumberland product lines. *Assist Engineering, Quality Assurance, Manufacturing and Sales to improve or correct issues with AP/Cumberland products. *Provide training on the operation and maintenance of AP/Cumberland products to Dealers and users of the product.
QUALIFICATIONS AND EXPERIENCE
*Bachelor’s Degree in technical field preferred or equivalent work experience *Mechanical and electrical field service experience is necessary (3 yrs. experience) *Experience with Microsoft Word, Excel, PowerPoint, and the use of the internet *Approximately 75% travel is required
5 days 19 hours ago
applyProtein Technical Support Specialist- South Job AGCO Corporation - , , United States
AGCO is a global leader focused on the design, manufacture and distribution of agricultural machinery. We support more productive farming through a full line of tractors, combines, hay tools, sprayers, forage equipment, tillage, implements, grain storage and protein production systems, as well as related replacement parts