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American Airlines

Project Manager/Senior Project Manager, Customer Experience

American Airlines - Chicago, IL

Position is responsible for leading the Customer Experience team through all phases of project planning and implementation. Responsibilities include submitting funding requests, developing business case justification and assisting with the coordination of projects as needed. Provides task and analytical guidance to the team while developing various tracking reports. In addition, responsibilities include budget development and tracking and control of station expenses. May also have oversight of vendor and service contracts, CCTV Camera System, Phone System and other IT systems to support the station. Performs other duties as required.

Job Qualifications

* College degree or experience in business administration required

* Strong organizational and planning skills

* Ability to set priorities and work independently to achieve deadlines

* Knowledge of software applications including Excel, PowerPoint, Win/Word

* Ability to utilize the Facilities Maintenance Computerized Maintenance Management System (CMMS) – ie: Datastream or TMA

* Strong aptitude for problem solving

* Excellent interpersonal skills

* Facilities Maintenance and Airport knowledge preferred

* Must be able to read, write, fluently speak and understand the English language

* Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA)

* Must be able to secure appropriate airport authority and/or US Customs security badges

Additional Locations: None

Requisition ID: 13969

Nearest Major Market: Chicago

Job Segment:

Project Manager, Manager, Technology, Management

8 days

American Airlines


Project Manager/Senior Project Manager, Customer Experience American Airlines - Chicago, IL, United States


Location: Chicago, IL

Company Profile:
At the company's annual meeting in May 1982, stockholders approved a plan of reorganization under which a new holding company, AMR Corporation, was formed and became the parent company of American Airlines. The reorganization took effect on Oct. 1, 1982. The formation of AMR had no effect on day-to-day operations of American, but it did – and still does – provide the company with access to sources of financing that otherwise might not be available. The holding company structure also allows the company to take advantage of appropriate new opportunities. The name "AMR" was taken from the airline's three-letter New York Stock Exchange trading symbol. It simply stands for "American."