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salesforce.com, inc.

Program Manager, Technology Communications & Readiness

salesforce.com, inc. - San Francisco, CA

Program Manager, Technology Communications & Readiness

in

San Francisco

California

Job CategoryProgram/Project Management (Non Technical)

Job Details

The Technology division of Salesforce loves helping customers take their businesses to new levels of success. That wouldn’t be possible, however, without the customer-facing Technology Communications & Readiness team (TCR).

Think you have what it takes to be a member of the TCR team? Take this simple survey:

Do you like helping people get ready for change?

Do you have a passion for communications?

Are you willing to take risks and learn from your mistakes?

Do you like jobs that challenge you and push you to do the best work of your career?

Would you like working on a team that’s considered the best in its field?

If you answered ‘Yes’ to these questions, then read on!

TCR is looking for a Program Manager who can build comprehensive customer advocacy and communications programs that make a difference and embrace our culture of trust, transparency, and agility. We want your work to be relevant, captivating, innovative, and creative. You’ll have the opportunity to bring all your skills to bear as you drive initiatives that help Salesforce customers successfully prepare for upcoming changes as well as provide guidance and support to customer-facing roles and executives. We want someone who can knock our socks off!

If you are a high-energy individual who is passionate about communications, willing to take creative risks, can adapt to fast-changing priorities, and knows how to “speak geek” then we want want to talk to you!

Our perfect someone should be able to:

Develop trusted partnerships with all internal stakeholders to help build strategies and action plans that enable customers for success.

Take risks. Be bold. Push new ideas.

Be the customer’s eyes and ears during internal planning sessions and ruthlessly represent their interests and concerns.

Ask the tough questions. Take informed stands.

Defend the customer experience above all else.

Execute end-to-end communications for all types of technology changes, including content development and editing, approvals, and scheduling.

Take complex technical issues/concepts and translate them into “business-speak”.

Take your turn in our on-call rotation for crisis communications, developing customer- facing materials on the fly -- no matter what time of day or night -- to support urgent, unplanned incidents.

Flaunt your creative problem-solving skills.

Wow us with your ability to create, track, and report on your success metrics.

It would also be great if you have:

6-8 years of experience in the areas of customer service/support or customer communications as well as program/project management.

Bachelor’s degree in Communications, Marketing, or other related area.

Strong writing capabilities that inspire action.

Excellent verbal skills.

Experience working with customers, customer-facing teams, and product organizations, with the ability to lead without direct authority.

Ability to empathize with the customer’s need for in-depth and prescriptive guidance on how to manage a technical change, and obtain this level of detail from technology owners.

Ability to learn and deeply understand technical information and concepts, especially as it relates to database architecture, security, and customer relationship management principles.

Ability to synthesize technical and non-technical details from different teams and determine which information is most relevant for customers.

Demonstrated collaboration skills in a cross-functional environment.

An all-for-one, one-for-all Musketeers philosophy.

Proven track record of excelling in a fast-paced environment with tight turnaround and changing priorities.

Excruciating attention to detail (can you spot the difference between a dash and an en dash?). and dogged perseverance to meeting deadlines.

Mark Twain-like storytelling capabilities.

Solid presentation development skills and PowerPoint prowess.

Excellent organizational, interpersonal, and relationship-building skills.

A sense of humor and the capability to not take yourself too seriously.

*LI-Y

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!

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21 days 1 hour ago

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Program Manager, Technology Communications & Readiness salesforce.com, inc. - San Francisco, CA, United States

   

Location: San Francisco, CA

Company Profile:
Salesforce.com is the enterprise cloud computing leader. Our social and mobile cloud technologies—including our flagship sales and CRM applications—help companies connect with customers, partners, and employees in entirely new ways.