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Philips Electronics North America

Professional Services Consultant

Philips Electronics North America - Chicago, IL

Professional Services Consultant

in

Chicago

Massachusetts

Professional Services Consultant – 3

In this role, you have the opportunity to

Describe in one impactful sentence the bigger purpose that this role contributes to in our company.

The Professional Services Consultant is responsible for the technical implementation and support of the Philips Intellispace Electrocardiograph (iECG) system, including the implementation and support of the Health Language 7 (HL7) and/or Digital Imaging Communications in Medicine (DICOM) interface broker, IntelliSpace Enterprise Broker (IBE). These responsibilities will include answering all customer technical questions, provide configuration of the broker and interface testing, technical documentation for transition to support and providing technical training to customers on the support of their system.

You are responsible for

Assumes the technical leadership role for each assigned project

Shares knowledge and technical expertise with customer and team

Provides feedback/assists in streamlining program implementation methodology or implementation documentation/toolsets.

Assists with Business Development activities as requested.

Documents and distributes project technical information appropriately

Directs all technical communication for team (written and oral)

May interact cross-functionally with other divisions or units to share product technical knowledge and expertise.

Completes assigned project tasks as scheduled to gain customer acceptance

Adheres to project scope for technical deliverables

Complete Transition to Support (TTS) documentation as required by each business unit

Escalates technical issues appropriately to technical marketing, management, Customer Care Solutions (CCSC), etc.

Assists customer with troubleshooting/resolving technical issues during implementation

Achieve/maintain accepted industry level certifications/technical competency (i.e., Microsoft Technical Certifications) through continuing education

Attend product technical training as required

Attend all TTS calls with Solutions Center and Customers

Is responsible for adhering to all work instructions for installation of the product, including the completion of any required checklists.

Gathers necessary network information required to properly configure the iECG system

Configures and tests installed iECG system to meet customer requirements

Implement interfaces to/from iECG and customer’s Radiology Information System (RIS)/ Health Information System (HIS)

Investigates and diagnoses complex technical problems during installation until transfer to support

Requisition Details

You are a part of

A dynamic and collaborative team that includes project managers, technical consultants and applications specialists that focus on Cardiology systems implementation to assist customers in improving their workflow and meeting regulatory requirements.

To succeed in this role, you should have the following skills and experience

Bachelor of Science in Information Technology related field or at least 5 years - experience performing technical support/HL 7 interfacing.

Experience with an ECG information management system or PACS (Picture Archiving and Communications Systems) system

Experience with Orion Rhapsody Interface broker.

Networking infrastructure/ Server architecture knowledge desirable

Experience with DICOM desirable

Database administration/experience with SQL Database desirable

HL 7 certification desirable

Other MS certifications desirable

Excellent verbal and written communications skills

Self -directed and ability to work remotely

In return, we offer you

Opportunities for growth and development in a variety of medical device businesses, including international opportunities. These opportunities could include sales, product development, or management.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/Philips

Chronic

Disease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Call to Action / Contact

Find out more info about Philips at www.philips.com/na/careers .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

#LI-LC1

In this role, you have the opportunity to

The Professional Services Consultant is responsible for the technical implementation and support of the Philips Intellispace Electrocardiograph (iECG) system, including the implementation and support of the Health Language 7 (HL7) and/or Digital Imaging Communications in Medicine (DICOM) interface broker, IntelliSpace Enterprise Broker (IBE). These responsibilities will include answering all customer technical questions, provide configuration of the broker and interface testing, technical documentation for transition to support and providing technical training to customers on the support of their system. This is a home based position in the Eastern or Central time zone.

You are responsible for

Assumes the technical leadership role for each assigned project

Shares knowledge and technical expertise with customer and team

Provides feedback/assists in streamlining program implementation methodology or implementation documentation/toolsets.

Assists with Business Development activities as requested.

Documents and distributes project technical information appropriately

Directs all technical communication for team (written and oral)

May interact cross-functionally with other divisions or units to share product technical knowledge and expertise.

Completes assigned project tasks as scheduled to gain customer acceptance

Adheres to project scope for technical deliverables

Complete Transition to Support (TTS) documentation as required by each business unit

Escalates technical issues appropriately to technical marketing, management, Customer Care Solutions (CCSC), etc.

Assists customer with troubleshooting/resolving technical issues during implementation

Achieve/maintain accepted industry level certifications/technical competency (i.e., Microsoft Technical Certifications) through continuing education

Attend product technical training as required

Attend all TTS calls with Solutions Center and Customers

Is responsible for adhering to all work instructions for installation of the product, including the completion of any required checklists.

Gathers necessary network information required to properly configure the iECG system

Configures and tests installed iECG system to meet customer requirements

Implement interfaces to/from iECG and customer’s Radiology Information System (RIS)/ Health Information System (HIS)

Investigates and diagnoses complex technical problems during installation until transfer to support

You are a part of

A dynamic and collaborative team that includes project managers, technical consultants and applications specialists that focus on Cardiology systems implementation to assist customers in improving their workflow and meeting regulatory requirements.

To succeed in this role, you should have the following skills and experience

Bachelor of Science in Information Technology related field or at least 5 years - experience performing technical support/HL 7 interfacing.

Experience with an ECG information management system or PACS (Picture Archiving and Communications Systems) system

Experience with Orion Rhapsody Interface broker.

Networking infrastructure/ Server architecture knowledge desirable

Experience with DICOM desirable

Database administration/experience with SQL Database desirable

HL 7 certification desirable

Other MS certifications desirable

Excellent verbal and written communications skills

Self -directed and ability to work remotely

10% travel

In return, we offer you

Opportunities for growth and development in a variety of medical device businesses, including international opportunities. These opportunities could include sales, product development, or management.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum at http://www.philips.com/b-dam/corporate/corporateblog/2016/Philips

Chronic

Disease_5.jpg . Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video .

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page at http://www.philips.com/a-w/careers/healthtech/working-at-philips/working-at-philips.html on our career website, where you can read stories from our employee blog at http://www.usa.philips.com/a-w/our-people/life-at-philips.html . Once there, you can also learn about our recruitment process at http://www.philips.com/a-w/careers/healthtech.html , or find answers to some of the frequently asked questions at http://www.philips.com/a-w/careers/healthtech/faq.html .

Call to Action / Contact

Find out more info about Philips at www.philips.com/na/careers .

Philips is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

#LI-LC1

10 days 8 hours ago

Philips Electronics North America

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Professional Services Consultant Philips Electronics North America - Chicago, IL, United States

   

Location: Chicago, IL

Company Profile:
Since the introduction of the first Philips light bulb more than 120 years ago, innovation and a people-centric approach have always been at the core of our company.