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UnitedHealth Group

Product Support Analyst - Kansas City Telecommute

UnitedHealth Group - Kansas City, KS

Energize your career with one of Healthcare\u2019s fastest growing companies. You dream of a great career with a great company \u2013 where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it\u2019s a dream that definitely can come true.Already one of the world\u2019s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum \u2013 a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals.No other business touches so many lives in such a positive way.And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. Welcome to one of the toughest and most fulfilling ways to help people, including yourself.We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement.Join us and start doing\u00a0your life's best work.\u00a0As a\u00a0Product Support Analyst, you are responsible for direct customer service of\u00a0Optum\u00a0products.May provide technical expertise, problem triage, instructions or general non-sales customer support with assistance.Primary Responsibilities:Provides phone and email technical support for multiple desktop software productsTroubleshoots and resolves errors, analyzes output results, assists with software installations, and explains how to perform specific functions within the software\u00a0Log all incidents and thoroughly document the steps taken to resolve issuesReport bugs and submit enhancement requestsPerform testing on new releases of software to ensure enhancements are working as desiredRequired Qualifications:Bachelor's Degree (or higher) or HS Diploma \/ GED with 3 years of technical support experience2 years of call center experience3 years of troubleshooting experience2 years of incident management experience1 year of creating and documenting team processesExperience with Microsoft Word (create \/ edit \/ save \/ send documents), Microsoft Outlook (send \/ receive emails and use calendar), Microsoft Access (update databases and perform queries), Microsoft Excel (create \/ edit spreadsheets and have familiarity with pivot tables), and Microsoft PowerPoint (create \/ edit presentations)\u00a0Preferred Qualifications:Experience in the healthcare industryKnowledge of relational databases such as SQL, Oracle, etc.Careers with Optum.Here's the idea.We built an entire organization around one giant objective; make the health system work better for everyone.So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential.For you, that means working on high performance teams against sophisticated challenges that matter.Optum, incredible ideas in one incredible company and a singular opportunity to do\u00a0your life's best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity \/ Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group\u00a0is a drug-free workplace.Candidates are required to pass a drug test before beginning employment.Keywords: Overland Park, KS, Kansas, Optum, product, support, analyst, tech, technical, Access, Excel, PowerPoint, Kansas City, MO, Missouri

18 days 1 hour ago

UnitedHealth Group


Product Support Analyst - Kansas City Telecommute UnitedHealth Group - Kansas City, KS, United States


Location: Kansas City, KS

Company Profile:
About UnitedHealth Group UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone. We are committed to introducing innovative approaches, products and services that can improve personal health and promote healthier populations in local communities. Our core capabilities in clinical care resources, information and technology uniquely enable us to meet the evolving needs of a changing health care environment as millions more Americans enter a structured system of health benefits and we help build a stronger, higher quality health system that is sustainable for the long term