Live chat
Global Payments Inc.

Product Manager

Global Payments Inc. - Charlotte, NC

The Product Manager interfaces with the business and engineering groups to fully understand the product needs of our customers . From this understanding, the Product Manager will work within the scope of a project/release to develop use case models, create process diagrams, write user stories, create test case details and supplemental specifications to describe the application requirements.

Job Details:

Coordinate Projects and Initiatives

Translate customer needs into well-specified project requirements, in a user story format.

Work collaboratively with associates and senior leadership to review design specifications and product architecture.

Work in conjunction with users, QA and development teams to create and execute application test scripts, scenarios, and test plans that validate initial business requirements.

Act as a Liaison to internal Heartland Commerce organizations, facilitating discussion groups, collecting and grooming feedback items and feature ideas.

Embrace Creative Chaos.

Additional Duties

Coordinate with Program Management and Systems Engineer to facilitate technical and business process improvements.

Ask probing questions to fully understand business requirements and provide feedback to the business on the implications of requests.

Create and update process flow diagrams to document business processes, as needed.

Create UI Mockups (Balsamiq), Wireframes and Prototypes (Axure) to document User Experiences.

Ideal Candidates Will Have:

Knowledge of Hospitality Technology is desired (POS, Inventory, Labor Scheduling, Customer Engagement)

Previous experience in the Retail or Restaurant industries is desired.

We are an EOE F/M/D/V.

Global Payments, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.


The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.

12 days 7 hours ago

Global Payments Inc.


Product Manager Global Payments Inc. - Charlotte, NC, United States


Location: Charlotte, NC

Company Profile:
With a relentless commitment to "go above and beyond” for our customers rooted in our corporate values, we seek to ensure all of our payment processing services meet the demanding needs of business today and set the standards for tomorrow. With every transaction, with every service, with every product and every system, Global Payments builds trust in every transaction.