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Marriott International, Inc.

Product Manager 2 (Flexible Location - Any Customer Engagement Center)

Marriott International, Inc. - Omaha, NE

Posting Date

May 07, 2018

Job Number


Job Category

Sales and Marketing


Omaha Gbl Sls&Ctmr Care Campus, Omaha, Nebraska VIEW ON MAP







Position Type


Start Your Journey With Us

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?


Our Product Services team will engage directly with key business partners, within our Customer Engagement Centers (CEC), to identify the need for technical solutions and to develop functional product roadmaps to support the operation of multiple business units. As a CEC Product Manager, you will create business requirements, technical solution definitions, as well as business case artifacts to support project proposal, approval/funding and implementation. Our Product Managers also provide directional influence for key Tech CEC products that will impact application architecture and design. Product Managers will coordinate with Corporate IT Plan & Build partners to ensure the procurement, design, build, & deployment of end-to-end solutions. This role will work directly with our business partners to support the adoption and/or modifications of their products within the various business segments.

This is a remote eligible position, as in able to work out of any CEC in North America - CEC stands for Customer Engagement Center (or Reservations Center), or can be located at the Marriott Omaha Global Sales & Customer Service Care Campus in Nebraska.

The Product Manager 2 ( Flexible Location - Any Customer Engagement Center), person can work from any of the CEC - Customer Engagement Centers / Marriott Reservations Locations:

Omaha, Nebraska

Miami, Florida

Cleveland (Solon), Ohio

San Antonio, Texas

Salt Lake City (Midvale), Utah

Wichita, Kansas

Austin, Texas

St Thomas, Canada

Fall River, Massachusetts


Education and Experience

Understanding of technology and necessary business acumen to act as the voice of the business

Prior experience in identifying complex business problems and analyzing alternative solutions

Able to integrate and balance priorities, work activities and resources for the benefit of multiple key stakeholders

Able to have an enterprise orientation to problems

Experience with Call-Center technologies and IVR systems is a plus (+)

Basic understanding of product management tools, including MS office. JIRA-like agile project mgmt. tools experience is a plus (+)

Experience in estimating projects and managing project budgets


Gathers functional requirements, design specifications and operational requirements for a system in support of the technical infrastructure (network, telephony, internet/intranet, or operating systems) within Enterprise IT standards

Work towards ideation (journey maps), evaluation and selection of Technology solutions for CEC products

Creates solutions that align with business goals and work with IT team to define functional requirements design during development stage

Establishing, prioritizing and management of product Backlogs in alignment with business goals and commitments

Perform requirements gathering, product roadmap creation and maintenance of product(s) over complete lifecycle

Product evaluation, selection, acquisition, and vendor relationship management

Financial planning in order to achieve various milestones on the product roadmap, and verifying that the running expenses and invoices are in-line with the proposed budget estimates




- Maintains performance level under pressure or when experiencing changes or challenges in the workplace.


- Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

Problem Solving and Decision Making

- Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

Professional Demeanor

- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

Managing Execution

Building and Contributing to Teams

- Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.

Driving for Results

- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Planning and Organizing

- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.

Building Relationships

Coworker Relationships

- Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.

Customer Relationships

- Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

Global Mindset

- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

Learning and Applying Professional Expertise

Applied Learning

- Seeks and makes the most of learning opportunities to improve performance of self and/or others.

Business Acumen

- Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.

Technical Acumen

- Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

16 days 23 hours ago

Marriott International, Inc.


Product Manager 2 (Flexible Location - Any Customer Engagement Center) Marriott International, Inc. - Omaha, NE, United States


Location: Omaha, NE

Company Profile:
Marriott International, Inc. is a leading hospitality company with more than 3,900 properties, 18 brands, and associates at more than 3,900 managed and franchised properties around the world. Founded by J. Willard and Alice Marriott and guided by Marriott family leadership for more than 80 years, the company is headquartered in Bethesda, Maryland, USA, and reported revenues of nearly $13 billion in fiscal year 2013.