Procurement Sourcing Help Desk Sr. AnalystAllstate Insurance Company, - Charlotte, NC
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The Procurement Operations group contributes to the execution and management of SPS business objectives through leadership, controls, and compliance monitoring, cross-company Source-to-Pay (S2P), SPS and Travel operational support. This group partners internally with groups across Allstate.
The Operations Senior Analyst is a supporting position to enable S2P, Audit and Travel Operations across SPS and other areas of the business. This position contributes to a high performance environment by executing duties associated with multiple semi-routine activities. This role contributes ideas for continuous improvement, and coordinates content updates, review processes, and compliance reporting. Under the direction of others, this role assists in the full-SPS operational spectrum as needed, and completes other assignments/backup responsibilities.
As directed by the operations leaders, responsibilities shared across the Sr Analysts can include:
Leadership, Control, and Compliance
Advocate, operate, and lead within the policies and procedures governing the procurement of goods and services for the organization, including travel and entertainment expenses
Assist in the monitoring of SPS department compliance with corporate policies and requirements
Proactively generate and report supporting the S2P Compliance Management Framework, including system usage and spend
Leverage understanding of S2P and T&E goals to summarize findings, recommend action plans, and share change management opportunities
Periodically participate in the review of T&E Expense audit
Source-to-Pay and T&E Support
Support the operations of the S2P technology, including ongoing completion of tasks within the tools, helping to identify new or revised operational requirements for the tools, and helping to coordinate updates to content/data within the tools
Coordinate the Contract Management Process, including document creation, CLM record enablement, signature process, record finalization
Master the Vendor Master Form process, facilitating supplier on-boarding initiatives, including S2P Purchase Orders, eInvoicing, and processing
Support the identification of appropriate suppliers / products for inclusion in electronic catalogs via review of ongoing sourcing events, recognizing patterns in free-text shopping cart requests, and identifying non-PO invoices that might fit in catalog
Support the review of the invoice triage queues to help problem solve for blocked invoice issue resolution. Work alongside end users to clear exceptions, complete goods receipts, and process the invoice for payment. Coordinate with AP team to determine additional follow-up needs, and report to leadership on aged invoices that require escalation and review
Help manage the specialized T&E Expense help desk personnel (including outsourced support teams); recommend, document, and maintain messaging for helpdesk team to use, and assist with ongoing training and people enablement
Communicate with a variety of end-users regarding their inquiries about the T&E Expense solution, leveraging multiple vehicles for resolution. Develop client relationships and work to better understand their needs/priorities to address their situation in an effective and timely manner
Act as an point of contact and escalation for the Level I Help Desk, determining a recommended course of action and consulting with both the internal technology team, SPS Travel team, and SAP system providers when issues arise
Proactively resolve underlying issues beyond stated known items
Other Responsibilities and Back up Roles
Contribute to discussions with enterprise functions across Allstate
Support other Operations Analysts as needed
Bachelors degree in business, supply chain, or related field
1 - 3 years business experience, including experience in sourcing and procurement, finance, travel, or relevant industry
Conveys information in a concise and professional manner, effectively communicating with both internal customers and external suppliers in both written and oral communications
Project management, organizational skills, attention to detail
Customer focus and collaborates with others to achieve results
Basic knowledge of procurement techniques and principles
Sourcing process, negotiations, contracting, supplier management, supplier diversity, industry/trend analysis, metrics/measurement, etc.
Procurement and travel tools (i.e., reporting tools, travel booking tools, expense reporting tools, contract management tool, reverse auctions, etc.)
Awareness of corporate and SPS goals
Strong Microsoft Office Suite skills (e.g. Word, PowerPoint, Excel) including MS Sharepoint
Experience with SAP procurement and financial modules a plus
A general understanding of mobile tools such as Smartphone (Android and Apple), tablets and other surface devices
Thrive in changing environment; show adaptability and tolerance to stress
The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.
Good Work. Good Life. Good Hands.
As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.
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4 days 21 hours ago
applyProcurement Sourcing Help Desk Sr. Analyst Allstate Insurance Company, - Charlotte, NC, United States
The Allstate Foundation brings the relationships, reputation and resources of Allstate to support innovative and lasting solutions that enhance people's well-being and prosperity. Since 1952, The Allstate Foundation has been dedicated to a straightforward purpose: helping people. We have created practical, proven programs for thousands of individuals and families to help them overcome personal challenges and uncertainties - leading to better, safer lives. The Allstate Foundation supports a range of programs across the nation, in the Chicago area (our backyard) and at the state and local level. In every case, we direct our resources and support toward areas that fulfill our commitment to help protect and prepare people across the nation.
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