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Allstate Insurance Company,

Procurement Sourcing Help Desk Analyst

Allstate Insurance Company, - Charlotte, NC

Where good people build rewarding careers.

Think that working in the insurance field cant be exciting, rewarding and challenging? Think again. Youll help us reinvent protection and retirement to improve customers lives. Well help you make an impact with our training and mentoring offerings. Here, youll have the opportunity to expand and apply your skills in ways you never thought possible. And youll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The Procurement Operations group contributes to the execution and management of SPS business objectives through leadership, controls, & compliance monitoring, cross-company Source-to-Pay (S2P), SPS and Travel operational support. This group partners internally with groups across Allstate.

The Operations Analyst is a supporting position to enable S2P, Audit and Travel Operations across SPS and other areas of the business. This position contributes to a high performance environment by executing duties associated with multiple semi-routine activities. This role is more tactical in nature, executing processes and functional activities. Under the direction of others, this role assists in the full SPS operational spectrum as needed, and completes other assignments/backup responsibilities to enable results.

Key Responsibilities

As directed by the Operations leaders, responsibilities shared across the Operations Analysts can include:

Leadership, Control, & Compliance

Advocate, operate, and lead within the policies and procedures governing the procurement of goods and services for the organization, including travel and entertainment expenses

Ensure all new SPS processes, policies, new commodities, controls, etc. are communicated to both offshore teams to facilitate correct buying channels and helpdesk responses

Assist in running reports to monitoring SPS department compliance with corporate policies and requirements.

Leverage reporting within the T&E Expense Compliance Management Framework to recommend process, policy, and change management updates

Periodically participate in the review of T&E Expense audit

Source-to-Pay and T&E Support

Support the operations of the S2P technology, including ongoing execution of tasks within the tools, identification of revised requirements/data update needs, and/or updating content/data within the tools.

Execute Contract Management Process, including document creation, CLM record enablement, signature process, record finalization

Understand and operate Contract Compliance Reviews & Checklist process

Understand and operate the Vendor Master Form process, participating in supplier on-boarding initiatives, including S2P Purchase Orders, eInvoicing, and processing

Support the identification of appropriate suppliers/products for inclusion in electronic catalogs

Support the review of the invoice triage queues to help problem solve for blocked invoice issue resolution options. Work alongside end users to clear exceptions, complete goods receipts, and process the invoice for payment. Coordinate with the AP team to determine additional follow-up needs, and report to leadership on aged invoices that require escalation and review.

Help support the specialized T&E Expense help desk personnel (including outsourced support teams); recommend, document, and maintain messaging for helpdesk team to use, and assist with ongoing training and people enablement

Communicate with a variety of end-users regarding their inquiries about the T&E Expense solution, leveraging multiple vehicles for resolution. Develop client relationships and work to better understand their needs/priorities to address their situation in an effective and timely manner

Act as the point of contact and escalation for the Level I Help Desk, determining a recommended course of action and consulting with both the internal technology team, SPS Travel team, and SAP system providers when issues arise.

Proactively resolve underlying issues beyond stated known items

Other Responsibilities and Back up Roles

Contribute to discussions with enterprise functions across Allstate

Support other Operations Analysts as needed

Job Qualifications

Bachelors degree in business, supply chain, or related field

0-2 years business experience, including experience in sourcing and procurement, finance, travel or relevant industry

Conveys information in a concise and professional manner, effectively communicating with both internal customers and external suppliers in both written and oral communications

Project management, organizational skills, attention to detail

Customer focus and collaborates with others to achieve results

Basic knowledge of procurement techniques and principles

Sourcing process, negotiations, contracting, supplier management, supplier diversity, industry/trend analysis, metrics/measurement, etc.

Procurement and travel tools (i.e., reporting tools, travel booking tools, expense reporting tools, contract management tool, reverse auctions, etc.)

Awareness of corporate and SPS goals

Basic to Intermediate Microsoft Office Suite skills (e.g. Word, PowerPoint, Excel) including Sharepoint

Experience with SAP procurement and financial modules a plus

Analytical capabilities

A general understanding of mobile tools such as Smartphone (Android and Apple), tablets and other surface devices

Thrive in changing environment; show adaptability and tolerance to stress

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but thats just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, youll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

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16 days 5 hours ago

Allstate Insurance Company,


Procurement Sourcing Help Desk Analyst Allstate Insurance Company, - Charlotte, NC, United States


Location: Charlotte, NC

Company Profile:
The Allstate Foundation brings the relationships, reputation and resources of Allstate to support innovative and lasting solutions that enhance people's well-being and prosperity. Since 1952, The Allstate Foundation has been dedicated to a straightforward purpose: helping people. We have created practical, proven programs for thousands of individuals and families to help them overcome personal challenges and uncertainties - leading to better, safer lives. The Allstate Foundation supports a range of programs across the nation, in the Chicago area (our backyard) and at the state and local level. In every case, we direct our resources and support toward areas that fulfill our commitment to help protect and prepare people across the nation.