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Wells Fargo

Procedure Writer/Publisher 2

Wells Fargo - Phoenix, AZ

Procedure Writer/Publisher 2

Job Description

Job Description

Our foundation for success can be summarized in three beliefs:

Our product is service.

Our value added is financial advice and guidance.

Our competitive advantage is our people. It all begins with outstanding talent.

In Consumer Lending, we've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. We value and promote diversity and inclusion in every aspect of our business and at every level of our organization.

The Consumer Lending team includes Home Lending, Personal Lending, and Dealer Services, including the professional services teams that partner with these businesses and other key partners.

Wells Fargo's Personal Lending group

is part of the company's Consumer Credit Solutions business and serves more than 3 million customers in all 50 states. The group provides credit products to help customers meet their financial needs: private student loans through the Education Financial Services business; personal loans and lines of credit through the Personal Lines and Loans business; and auto financing to customers at more than 6,000 Wells Fargo banking branches through the Direct Auto business. Wells Fargo Personal Lending also provides customers with free tools and financial education resources to help them succeed financially.

The Business Controls team includes Incident Management Response/Business Continuity Planning, Quality, Third Party Service Providers (TPSP), and Facilities for Personal Lending Group (PLG).

This position is responsible for review and documentation of Business Controls processes, procedures and workflows. This work includes:

Drafting and/or updating moderate to highly complex business procedures.

Identifying or assisting in identifying gaps and efficiency opportunities.

Implementing new policies, processes and/or procedures, ensuring compliance to enterprise policies and regulations.

Providing support to business process analysts, consultants and/or process design teams.

Researching, compiling, testing and evaluating process and workflow documentation.

Partnering closely with the PLG operations team and Compliance and Operations Risk teams to align Business Controls processes to policy.

This individual possesses a unique combination of technical, self -directed, interpersonal, and collaborative skills including a strong leadership presence and a positive can-do approach to business initiatives, opportunities, and issues.

This individual may assist in audit and exam management researching process related requests and responding in a timely and accurate manner.

Required Qualifications

3 years of procedure writing experience, business process improvement experience, or a combination of both

Other Desired Qualifications

Excellent verbal and written communications skills; ability to flex to multiple audiences

Ability to build and maintain positive partnerships, and work collaboratively with all levels of the organization

Flexible and adaptable to changing workflow and requests

Solid interpersonal skills necessary

Demonstrated ability to think independently and bring insightful, critical challenge to the operation risk status quo

High degree of initiative and strong ability to meet principal accountabilities with limited direction and oversight; prioritize and organize work with limited supervision while still meeting deadlines.

Detail oriented and possess the ability to efficiently manage multiple priorities

Demonstrated ability to effectively research issues and make strong independent decisions.

Customer-centric attitude

Experience in Change Control or OpenText

Street Address

IA-Des Moines:

800 Walnut St - Des Moines, IA


8740 Research Dr - Charlotte, NC

MN-Saint Louis Park:

435 Ford Rd - Saint Louis Park, MN

AZ-PHX-Northwest Phoenix:

2202 W Rose Garden Ln - Phoenix, AZ

MN-Saint Paul:

670 Mcknight Rd N - Saint Paul, MN

SD-Sioux Falls:

3201 N 4th Ave - Sioux Falls, SD


All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.


Job Reference #:


9 days 19 hours ago

Wells Fargo


Procedure Writer/Publisher 2 Wells Fargo - Phoenix, AZ, United States


Location: Phoenix, AZ

Company Profile:
Wells Fargo & Company provides retail, commercial, and corporate banking services to individuals, businesses, and institutions. The company’s Community Banking segment offers checking and market rate accounts, savings and time deposits, individual retirement accounts, and remittances; and lines of credit, auto floor plan lines, equity lines and loans, equipment and transportation loans, education and residential mortgage loans, and credit and debit cards. This segment also provides equipment leases, real estate and other commercial financing, small business administration financing, venture capital financing, cash management, payroll services, retirement plans, health savings accounts, and merchant payment processing and private label financing solutions, as well as purchases retail installment contracts. Its Wholesale Banking segment offers commercial loans and lines of credit, letters of credit, asset-based lending, equipment leasing, international trade facilities, trade financing, collection, foreign exchange, treasury management, investment management, institutional fixed-income sales, interest rate, commodity and equity risk management, insurance, corporate trust fiduciary and agency, and investment banking services, as well as online/electronic products. This segment also provides construction, and land acquisition and development loans; secured and unsecured lines of credit; interim financing arrangements; rehabilitation loans; affordable housing loans and letters of credit; loans for securitization; commercial real estate loan servicing; and real estate and mortgage brokerage services. The company’s Wealth, Brokerage, and Retirement segment offers financial advisory, wealth management, brokerage, retirement, trust, and reinsurance services. As of March 7, 2014, it operated through 9,000 locations and 12,000 ATMs, and offices in 36 countries, as well as through The Company was founded in 1852 and is headquartered in San Francisco, California.