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Hewlett-Packard Company

Printer - Field Technical Support Representative

Hewlett-Packard Company - San Francisco, CA


Job Description

Company Background         
HP Inc. launched as a new publicly listed Fortune 100 company in 2015.  We are the global leaders in Printing and Personal Systems.  We are enabling the next industrial revolution through 3D Printing. 

Backed by nearly 50,000 employees and drawing from a 76-year legacy of engineered innovation, the reinvented HP Inc. aims to create a world where technology works around the needs of society and adapts to every business and person, to their context and environment, helping them move from ideation to creation effortlessly and naturally. 

We approach this challenge with the heart and energy of a startup coupled with the brain, muscle and determination of a Fortune 100 corporation.

We intend to amaze through the people we hire, the technology we create, the experiences we enable and the way we treat our customers and each other. 
We are reinventors.  We move at the speed of curiosity and we are not afraid of failure but of mediocrity.

HP is ranked among the Top Companies to work.  Among the recognitions include, One of the World’s Most Attractive Employers by Universum Global, One of the Top Companies for Women Technologists by Anita Borg Institute, One of the Top 10 Fortune 500 Companies Millennials are most excited to work for by SurveyMonkey, and Working Mother 100 Best Companies for 27 years. 

Furthermore, HP has received two consecutive Diversity Leader Awards from Profiles in Diversity Journal.  HP was also awarded the Gold Medal by World Environment Center for International Corporate Achievement in Sustainable Development.

Invent what’s next.  Start a journey with us.  Reinvent who you are.

HP Print Background
We believe in the Power of Print where Consumers share their feelings, Professionals communicate their ideas, and Brands connect with their customers.  Megatrends such as convergence of lifestyle & workstyle, mobility & collaboration, security & environment, everything as a service, and personalization are driving the future of Print.  HP’s Print Strategy is anchored around Reigniting the Home, Disrupting the Office, and Transforming Graphics.  We are innovating in the market with our products with Design and creating new Experiences.  We are bringing next generation of customers to Print with innovative products and creating new categories.  Furthermore, we are leveraging Big Data and Analytics to fuel growth opportunities.  We are excited about the future of Print and engineering experiences that amaze our customers.
This role is located within the Managed Print Services (MPS) organization that delivers service on laser jet imaging devices. Our valued service is delivered onsite by tech-in-van model with parts to meet established contractual service level agreements (SLAs).

Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Allocates own time efficiently. Receives general instructions on all work.

Responsibilities:

Maintain high level Customer satisfaction by clarifying Customer needs and ensuring that they are met.
Handle Customer-relation problems promptly and appropriately, escalate issues according to established procedures.
Provide software service, post- sales or service delivery support for local accounts on standard systems.
Respond to service, product, technical, and Customer- relations questions.

Job Requirements
Education and Experience Required:
Minimum Vocational/Diploma/ Associate Degree (technical field) equivalent with 1-2 years of working experience in related fields, or Degree holder with no or less than 1 year relevant working experience.

Knowledge and Skills:

Thorough knowledge of organization and policies.
Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills.
Ability to build and maintain ongoing relationships with customers, peers and support partners.
Ability to perform while under high-pressure situations.

16 days 14 hours ago

Hewlett-Packard Company

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Printer - Field Technical Support Representative Hewlett-Packard Company - San Francisco, CA, United States

   

Location: San Francisco, CA

Company Profile:
Hewlett-Packard Company, together with its subsidiaries, provides products, technologies, software, solutions, and services to individual consumers, small-and medium-sized businesses (SMBs), and large enterprises, including customers in the government, health, and education sectors worldwide. Its Personal Systems segment offers commercial personal computers (PCs), consumer PCs, workstations, thin clients, tablets, retail point-of-sale (POS) systems, calculators and other related accessories, software, support, and services for the commercial and consumer markets. The company’s Printing segment offers consumer and commercial printer hardware, supplies, media, software and Web services, and scanning devices, as well as inkjet and printing solutions, laserjet and enterprise solutions, and graphics solutions. Its Enterprise Group segment provides industry standard servers; business critical systems; traditional and converged storage solutions; networking products comprising controllers/switches, routers, and wireless LAN access points; and technology consulting and support services focused on cloud, mobility, and data. The company’s Enterprise Services segment offers technology consulting, outsourcing, and support services to infrastructure, applications, and business process domains; and application and business services. Its Software segment provides enterprise information management solutions, such as data analytics, information governance, and digital marketing for structured and unstructured data; IT management software; and security intelligence/risk management solutions as software licenses and software-as-a-service. The company’s HP Financial Services segment offers leasing, financing, utility programs, and asset recovery services; and asset management services to enterprise customers, as well as specialized financial services to SMBs, and educational and governmental entities. The company was founded in 1939 and is headquartered in Palo Alto, California.