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Staples, Inc

Print & Marketing Shops Production Planner - Military veterans preferred

Staples, Inc - Alexandria, VA

Position Summary:The Production Expert is accountable for Copy & Print quality production goals. Their primary responsibility is to coach and mentor the production team in reviewing workload, accuracy, quality and timeliness of all orders that will meet and exceed the customer\u2019s expectations. This position will work closely with the Production Associates to ensure volume, scheduling efficiency and customer deadlines are being met as well as with the Service Expert & Associates to ensure they understand customer expectations.General Purpose: Customer Service, Copy & Print Sales, Quality & Production. Role Qualifications:\uf0b7 Maximize the efficiency and operations of the production area in order to provide accurate turn aroundtimes.\uf0b7 Ensure that all orders follow \u201cPerfect Order\u201d procedures\uf0b7 Review and finalize completed orders with production team to ensure that customers\u2019 needs have beenmet.\uf0b7 Peer coach production team to produce and finish orders on time while following Copy and Print ShopWorkflow & Quality Assurance Process.\uf0b7 Work directly with external vendors to identify and overcome equipment based obstacles.\uf0b7 Review customer documents with an eye to offer total solutions and identify cross sellingopportunities.Position Responsibilities:\uf0b7 Follow the four stages of The Customer Order Process.\uf0b7 Partner with Copy & Print Sales Manager to improve margin, quality and capacity performance.\uf0b7 Partner with Service team during the Order Routing step.\uf0b7 Using tools in place, determine how and where the order will be produced and finished.\uf0b7 Partner with Production Associates to ensure customer deadlines and quality standards are being met.\uf0b7 Work directly with the hub when sending orders to their facility.\uf0b7 Maintain a consistent, high level of productivity and service that meets customer\u2019s expectations andtimeline.\uf0b7 Observe and peer coach associates and provide feedback to ensure quality of jobs.\uf0b7 Adhere to all company policies procedures & safety standards\uf0b7 Perform other related duties as assignedCritical Success Factors:\uf0b7 Drive Profitable Sales and Customer Service through EASY Copy Promise Behaviors\uf0b7 Demonstrate Leadership Role to Ensure Quality of Jobs\uf0b7 Show Initiative. Make Decisions Independently\uf0b7 Oversee Copy & Print Operations to ensure Company standards.\uf0b7 Exhibit Team CARE values.Preferred Skills & Experience:\uf0b7 2-4 years retail experience in a production and customer service environment, preferably in a Copy &Print Business.\uf0b7 Time management skills and planning skills.\uf0b7 Detail oriented and organized, able to supervise multiple projects and customers.\uf0b7 Computer skills: Microsoft Office (Excel, PowerPoint, Word), Acrobat, Picture It, Publisher, Internet,E-mail and CDRom/Zip Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

8 days 5 hours ago

Staples, Inc

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Print & Marketing Shops Production Planner - Military veterans preferred Staples, Inc - Alexandria, VA, United States

   

Location: Alexandria, VA

Company Profile:
We’ve been helping businesses get what they need for over 25 years. And it’s all thanks to one man – and a broken printer ribbon. In 1985, when our founder Tom Stemberg wasn’t able to find a replacement printer ribbon on a holiday weekend, he came up with a way to make office supplies more accessible — and affordable. Now, Staples is about much more than paper clips and pens. And to realize our vision of becoming the world’s most trusted source for office solutions, we’ve put our trust in our associates – that’s what we call the dedicated people at the very heart of Staples.