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Office Depot, Inc

Principal Product Manager, eCommerce

Office Depot, Inc - Boca Raton, FL

Responsibilities: The Sr. Product Manager - Ecommerce is a strategic role that leads a team to drive incremental profit and customer satisfaction through the profitable delivery & development of new and modified Omni-channel products, features, and services across multiple Product areas.

Products that this role will be responsible for include: all customer facing experiences and utilities across www.officedepot.com, Business.Officedepot.com, Mobile Web site, Mobile Apps, and Mobile POS (in-store) devices (includes browse, search, account maintenance, product selection, availability, cross-sell/upsell, purchase, confirmation, order history, loyalty, personalized experience, copy print solutions, and new business services), marketing vehicle communications and integrations with marketing platforms to support customer acquisition and retention, new business tools that will allow eCommerce and BSD operations teams to effectively and present content including product, promotions, and other unstructured content. These products will enable Office Depot to grow overall market share. In addition, the manager will be responsible for the talent management, growth, and development of their team associates. Provide coaching and counseling as needed to drive performance.

Develop Vision based on deep customer insight. Identify areas of unmet needs in ecommerce, mobile, and Omni-channel.

Establish business plans with cross-functional business teams to profitably meet unmet customer needs.

Drive new product and feature roadmaps for multiple, intersection product areas, and manage prioritization and tradeoffs against user experience.

Provides Product Management Guidance & training to less senior Product Managers.

Establishes and implements Product Management best practices

Work with less Sr. Product managers and cross-functional teams to deliver, market, measure, operationalize, and optimize products and features to customers.

Primary Responsibility:

Deliver incremental profit and customer satisfaction through the delivery & development of new and modified Omni-channel products, features, and services across multiple Product areas. Products that this role will be responsible for include: all customer facing experiences and utilities across www.officedepot.com, Business.Officedepot.com, Mobile Web site, Mobile Apps, and Mobile POS (in-store) devices (includes browse, search, account maintenance, product selection, availability, cross-sell/upsell, purchase, confirmation, order history, loyalty, personalized experience, copy print solutions, and new business services), marketing vehicle communications and integrations with marketing platforms to support customer acquisition and retention, new business tools that will allow ecommerce and BSD operations teams to effectively and present content including product, promotions, and other unstructured content. These products will enable Office Depot to grow overall market share.The incumbent will do this by developing and communicate deep understanding of Market Problems and Competitive Landscape. Identify problems that OD can solve for customers that are urgent, pervasive, and that will enable OD to take a greater share of the customer's wallet.

Based on data from myriad sources develop Business Proposals which articulate market problems and how OD may be able to solve these for customers. Present this information to leaders across the organization so that opportunities can be evaluated, and to create alignment on priorities.

Working with cross-functional teams, develop the business plan and product strategy for new products. This will include leading all phases of the Product Development Lifecycle.

Develop the Product Roadmap with technology and cross-functional business teams. Continuously evaluate speed to market v. functionality trade-offs.

Delivery new products, features, and business processes to internal and external market. Measure the impacts on Customer Satisfaction and key business metrics. Analyze this data to identify additional customer needs or refine solutions to existing products.

Develop and communicate Product Management Best Practices to other Product Managers and business teams.

Develop the talent of the team by providing: coaching/counseling, performance management, development, feedback, and training.

Qualifications: BA/BS or equivalent work experiencein business, marketing, andcomputer science

MBA preferred

Other Information:

Minimum of 7 years related experience in: Product Management, ecommerce, B2C and B2B, Retail, Consumer Research,Web Analytics, Software Development,Business Process Development Improvement

Desired: Certified Product Manager, Certified Product Owner desired

Strong written and verbal communication skills across business and technical audiences

Understanding of Web/Mobile Applications

Ability to present and influence to all levels of associates including Executives

Basic understanding of Consumer Research Practices

Deep Product Management Skills

Agile / Scrum

Software Development

Microsoft Office

Coremetrics or related Analytics Package

Ability to influence and lead in complex, highly matrix environment

Consumer Focused

Passionate and Driven

Analytical

Team Player

Pay, Benefits and Work Schedule: Office Depot offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! For immediate consideration for this exciting position, please click the Apply Now button.

Equal Employment Opportunity: Office Depot is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identify or expression, sexual orientation or any other characteristic protected by law.

Apply for this job at http://officedepot.contacthr.com/58695101

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Principal Product Manager, eCommerce Office Depot, Inc - Boca Raton, FL, United States

   

Location: Boca Raton, FL

Company Profile:
Office Depot, Inc., together with its subsidiaries, supplies office products and services. The company’s North American Retail division sells an assortment of merchandise, including office supplies, technology products and solutions, business machines and related supplies, facilities products, and office furniture under various brands through its chain of office supply stores. Its North American Business Solutions division sells branded office supplies, technology products, cleaning and breakroom supplies, office furniture, services, and other solutions, as well as copy and print services to small, medium, and large-sized businesses through a sales force, catalogs, telesales, Internet sites, and limited store locations. The company’s International division sells office products and services through direct mail catalogs, contract sales forces, Internet sites, and retail stores using company-owned operations, joint ventures, licensing and franchise agreements, alliances, and other arrangements. This division also participates under licensing and merchandise arrangements in South Korea, Israel, the Dominican Republic, and the Middle East. It offers its products under various labels, including Office Depot, OfficeMax, Viking Office Products, Foray, Ativa, Grand & Toy, TUL, and DiVOGA. As of February 25, 2014, the company operated 2,200 retail stores in 57 countries. Office Depot, Inc. was founded in 1986 and is headquartered in Boca Raton, Florida.