Principal PM - Learning & DevelopmentWindstream Communications. - Chicago, IL
The Principal - Learning & Development position is responsible for the development and execution of sales-facing strategic programs within the Training business unit. Individual will have overall responsibility for the development and execution of Flight Plan for Windstream’s sales organizations including Windstream Enterprise, Windstream Wholesale, and CSMB. Corporate large scale training deployment and project management expertise is required for this role.
The explicit goals of Flight Plan are to equip sales professionals with the core information, knowledge, skills, tools and resources they need to be successful at Windstream; compress learning ramp time; align and connect all training efforts with the business and with each other; and increase overall productivity. This is not simply a training program, it is a field-owned process that includes learning components, field activities, real-world conversations, research and the demonstration of proficiency.
Responsibilities & Duties:
Focus on strategic objectives around the transformation of the employee onboarding process and alignment with organizational change
Act as the point of interface for all of Flight Plan including but not limited to:
o Stream management
o Coordination and facilitation of Simulation Labs
o Coordination of all live sessions including
Ground School live sessions # Faculty engagements # Director Check ins Phase 3 live sessions including Cohort Check Ins Coordination of conversion of live sessions to online classes
Subject matter expert for Learning & Development as it relates to Flight Plan
o Coordination of Flight Plan expansion into all Business Units
o Coordination of additional learning requests to be implemented into Flight Plan as appropriate
o Direct resource for all Flight Plan Pilots and Flight Directors and Flight Plan leadership
o Provide faculty facilitation during Simulation Labs and other Live Sessions as needed
o Provide expertise into development and delivery of Phase 3 training needs
o Be a direct resource as required for all Flight Plan Pilots, Flight Directors, and Flight Plan leadership
Support operational process standards, support, and improvement
Program Management of all Flight Plan curriculum, coursework, live sessions
Program Management of all Simulation Lab components including
o On-site Single Point of Contact
o Coordination of materials to be used in Sim Lab (Electronic and Paper)
o Coordination of Faculty
o Coordination of Sim Lab facility and technology
Identify and rationalize data integrity / analysis / resolution best practices
Responsible for accurate and timely reporting to all stakeholders
College degree and 8 years professional level experience with 3-4 years supervisory experience; or 12 years professional level related experience with 3-4 years supervisory experience; or an equivalent combination of education and professional level related experience desired.
Desired Experience & Qualifications:
5 years program management of complex, rapidly developing and changing projects (/Must have large scale project management experience)/
5 years formal classroom facilitation
Proficiency in Microsoft Office including PowerPoint and Excel.
Position will require periodic overnight travel up to 5 nights at a time to oversee and manage the Simulation Lab.
Extensive background and skill in managing complex projects from start to finish
Extensive background in classroom facilitation and management
Extensive background in results (outcome) based curriculum development
Able to work in a swiftly changing environment and capable of thinking on their feet and implementing changes to curriculum and structure often real-time
/Position can be located in any major Windstream market with sales presence. Preferred locations Chicago, Charlotte, Denver, Little Rock or Rochester./
Employment at Windstream is subject to post offer, pre-employment drug testing. Equal Opportunity Employer including minority/female/disability/veteran. Windstream is a drug-free workplace.
US-Colorado-Denver, US-Arkansas-Little Rock, US-North Carolina-Charlotte, US-New York-Rochester, United States
20 days 4 hours ago
applyPrincipal PM - Learning & Development Windstream Communications. - Chicago, IL, United States
Windstream Corp. (Nasdaq: WIN) is a leading provider of advanced network communications, including cloud computing and managed services, to businesses nationwide. The company also offers broadband, phone and digital TV services to consumers primarily in rural areas. Windstream has more than $6 billion in annual revenues and is listed on the S&P 500 index. The company's corporate headquarters is in Little Rock, Ark. Windstream Holdings, Inc. provides communications and technology solutions in the United States. The company offers managed services and cloud computing services to businesses, as well as broadband, voice, and video services to consumers primarily in rural markets. Its primary business service offerings include integrated voice and data services, multi-site networking, data center services, managed services, high-speed Internet, voice services, and carrier services.
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