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West Corporation.

Personal Health Advocate

West Corporation. - Plymouth Meeting, PA

'Personal Health Advocate','120188','!*!West's Health Advocate Solutions divisionis excited to announce our Nursing department is looking to hire a Personal Health Advocate at our Plymouth Meeting, PA office.As a Personal Health Advocates you can expect to leverage your experience as a Registered Nurse to educate our patients and assist them as they navigate their way through the health care system (e.g. post and pre-op procedure counseling, patient re-education, symptom management or assessment, etc.). They also operate at a dynamic and ever-changing pace so experience in a similar work environment (e.g. hospital settings, ER, cardiac units, etc.) is representative of our speed. We believe the ability to communicate succinctly while observing phone etiquette, being an effective listener and having the prowess to explain complex information to many walks of life while maintaining great understanding to be indicative for success in this role.As our business continues to see growth, this position is crucial to Wests’ Health Advocate Solution’s success as they help nurture the experience of our patient’s healthcare needs as well as:Facilitating access to healthcare providers, benefit and entitled coverage information, health services, and health resourcesCommunicate clear non-prescriptive messages to members in regards to planned activities, expected results, and anticipated timeframes of medical procedures and diagnosesBuild relationships with members in order to collaborate and develop plans of action by going above and beyond members' initial requests, taking responsibility for members' case records, and encouraging members to call back with future concerns/questionsFacilitate communication among members, treating physicians, and insurance carriers, which may include assisting members with asking necessary health questions to physicians or clarifying insurance plan provisions','!*!EducationBachelor of Science in Nursing (BSN) or Registered Nurse (RN) degree from an accredited college or university is requiredExperienceMinimum of four years' experience in medical management, clinical nursing, case or disease management, health benefit plans, health insurance, home health care services, or related field is requiredMinimum of one year telephone triage or call center background preferredOtherBasic knowledge of MS Word, Outlook, and Excel requiredA current/active and unrestricted state RN licensure is requiredWe are connecting people and ideas.We are delivering on their potential.We are improving the way we work and live.At West's Health Advocate Solutions division, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network - based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.We Connect.  We Deliver.  We are WEST.Applications will be accepted through 11/24/17.EEO EmployerDon't forget to join our online talent community and Like West Careers on Facebook to receive updates about exciting opportunities and network with other West employees!','Operations','United States-Pennsylvania-Plymouth Meeting','','Health Advocate USA','Full-time','11/14/2017','Personal Health Advocate

9 days 14 hours ago

West Corporation.

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Personal Health Advocate West Corporation. - Plymouth Meeting, PA, United States

   

Location: Plymouth Meeting, PA

Company Profile:
To many of the top companies in nearly every industry, West provides the technology and customized services to connect with their customers, workforce, partners and vendors. We help our clients communicate clearly, confidently, persuasively in a market place that spans the globe and yet is as personal as a conversation between two people.