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Intuit, Inc.

Payroll Risk Support Specialist

Intuit, Inc. - Reno, NV

Payroll Risk Support Specialist

in

Reno

Nevada

Description

Come join the Small Business Group as a Payroll Risk Support Specialist

Responsibilities:

Answers customer inquiries by chat, email and phone.

Provide functional troubleshooting, product feature

explanation, and assists with enhanced product features or changes. 

Technical mentoring: teaches and provides technical support to

front-line agents

Clear and concise case documentation in knowledge share

database.

Handles multiple tasks, switches priorities and focuses as

needed

Marinating a work queue and

meeting service level metrics

Qualifications

2-3 years technical support experience with an emphasis on

providing excellent service in a customer care role in banking, financial, or

accounting role is highly desired.

Strong computer skills and ability to learn company

products, techniques and processes quickly in training environment and have the

ability to transfer learning to work environment.

Excellent problem-solving skills and the ability to learn

Intuit products

Ability to manage multiple priorities within a high volume

and fast-paced environment and handle shifting priorities on a daily basis.

A commitment to personal high standards proven by excellent

attendance and the desire and ability to contribute to team and company goals

Excellent analytical skills, ability to determine from a

complex set of variables how to resolve issues.

Excellent verbal, written communication skills and effective

listening skills, and inspire confidence while leading customers through the

steps to resolve issues via phone and email

High school diploma or GED is required.

EOE AA M/F/Vet/Disability

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24 days 21 hours ago

Intuit, Inc.

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Payroll Risk Support Specialist Intuit, Inc. - Reno, NV, United States

   

Location: Reno, NV

Company Profile:
As the world evolves, so do we. Yet we remain driven by our passion for inventing solutions to solve important problems, perfecting those solutions and delighting our customers.