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TH Medical

Patient Service Center Rep for Full Time Day shifts in downtown Louisville

TH Medical - Louisville, KY

Patient Service Center Rep for Full Time Day shifts in downtown Louisville

in

Louisville

Kentucky

As a part of the Tenet and Catholic Health Initiatives family, Conifer Health brings 30 years of healthcare industry expertise to clients in more than 135 local regions nationwide. We help our clients strengthen their financial and clinical performance, serve their communities and succeed at the business of healthcare. Conifer Health helps organizations transition from volume to value-based care, enhance the consumer and patient healthcare experience and improve quality, cost and access to healthcare. Are you ready to be part of our solutions? Welcome to the company that gives you the resources and incentives to redefine healthcare services, with a competitive benefits package and leadership to take your career to the next step!

JOB SUMMARY

The Patient Services Center Representative is responsible for creating a positive patient experience by accurately and efficiently handling the day to day operations relating to financial clearance activities. Responsible for collecting required patient demographic and financial data elements and creating a complete registered account for scheduled visits. Additionally, the Patient Services Center Representative is responsible for verifying patient insurance, and confirming benefits eligibility, as well as assisting other team members where necessary.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Others may be assigned.

Completes the pre-certification process by obtaining authorization from insurer and/or healthcare facility

Verify demographic information and update systems when necessary

Verify patient insurance information and liability from the insurer

May perform a portion or complete the full patient financial clearance process; including educating patients on liability and collection of patient liabilities due

KNOWLEDGE, SKILLS, ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum typing skills of 35 wpm

Demonstrated working knowledge of PC/CRT/printer

Knowledge of function and relationships within a hospital environment preferred

Customer service skills and experience

Ability to work in a fast paced environment

Ability to receive and express detailed information through oral and written communications

Course in Medical Terminology preferred

Understanding of Third Party Payor requirements preferred

Understanding of Compliance standards preferred

Builds and maintains collaborative relationships with both internal and external Clients that lead to more effective communication and a higher level of productivity and accuracy.

EDUCATION / EXPERIENCE

Include minimum education, technical training, and/or experience preferred to perform the job.

0-1 years of experience in customer service with basic typing ability and working knowledge of a Windows based computer environment

0-1 years of experience in a call center environment or similar customer service experience preferred

High school diploma or GED required

REQUIRED CERTIFICATIONS/LICENSURE

Include minimum certification required to perform the job.

N/A

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must be able to work in sitting position, use computer and answer telephone

Ability to travel

Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Office Work Environment

Hospital Work Environment

TRAVEL

Approximately 5% travel may be required

Job:

Conifer Health Solutions

Organization:

Title:

Patient Service Center Rep for Full Time Day shifts in downtown Louisville

Location:

KY-Louisville

Requisition ID:

1705044645

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8 days 20 hours ago

TH Medical

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Patient Service Center Rep for Full Time Day shifts in downtown Louisville TH Medical - Louisville, KY, United States

   

Location: Louisville, KY

Company Profile:
At Tenet Healthcare, we’ve had a longstanding commitment to serving our patients, our employees, our physicians and our partners. Today, we’re one of the nation’s leading healthcare services companies, with a comprehensive network that extends from coast to coast: