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HCA Holdings, Inc

Patient Experience Concierge - Military veterans preferred

HCA Holdings, Inc - Dickson, TN

Parallon believes that organizations that continuously learn and improve will thrive. That\u2019s why after more than a decade Parallon remains dedicated to helping hospitals and hospital systems operate knowledgeably, intelligently, effectively and efficiently in the rapidly evolving healthcare marketplace, today and in the future. As one of the healthcare industry\u2019s leading providers of business and operational services, Parallon is uniquely equipped to provide a broad spectrum of customized revenue cycle services. Duties include, but are not limited to:
Welcome patient and family members in a professional manner. Contact the nursing staff for emergency medical needs and answer patient and visitor questions
Assist with check in process; monitor patient registration tracker
Perform lobby rounding to ensure patients are kept aware of their wait time expectations
Knowledge, Skills & Abilities
Communication \u2013 communicates clearly and concisely, verbally and in writing
Customer Orientation \u2013 establishes and maintains long-term customer relationships, building trust and respect by constantly meeting and exceeding expectations
Interpersonal Skills \u2013 able to work effectively with other employees, patients and external parties
PC Skills \u2013 demonstrates proficiency in PC applications as required
Policies & Procedures \u2013 demonstrates knowledge and understanding of organizational policies, procedures and systems
Basic Skills \u2013 able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
High school diploma or GED required
Hospitality degree preferred
A minimum of 3-5 years patient access, hotel, restaurant, retail, or customer service experience preferred
Previous patient access experience preferred
Certificates/License - N/A At Parallon, every employee is a valued member of our organization. You can expect to receive competitive salary, ongoing professional development, comprehensive benefits package, performance bonuses and more! Check us out or follow us on LinkedIn at

4 days

HCA Holdings, Inc


Patient Experience Concierge - Military veterans preferred HCA Holdings, Inc - Dickson, TN, United States


Location: Dickson, TN

Company Profile:
At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Milton Johnson serves as Chairman and Chief Executive Officer of HCA. HCA is committed to the care and improvement of human life and strives to deliver high quality, cost effective healthcare in the communities we serve. Building on the foundation provided by our Mission & Values, HCA puts patients first and works to constantly improve the care we give them by implementing measures that support our caregivers, help ensure patient safety and provide the highest possible quality. Investing in our communities is important to us. HCA typically invests about $1.5 billion annually to keep our facilities modern and up-to-date technologically and to expand and add services where needed. Focusing primarily on communities where the company is a leading healthcare provider, HCA selectively adds new facilities in order to better serve our communities. And because two HCA founders were physicians, we value highly the strong relationships we've created with local physicians. We endeavor to provide them with a wide array of services and modern facilities in order to help them deliver the best possible care.