Live chat
Northern Michigan Regional Hospital

Patient Access Representative I

Northern Michigan Regional Hospital - Petoskey, MI

If you have a superior level of customer service and the ability to always greet our patients with a smile, whether on the phone or face-to-face, this is the perfect position for you!

Position Summary

The Patient Access Representative I is responsible for completing tasks associated with specific job responsibilities in the following area: registration, financial clearance, insurance verification, cashier, etc. Patient Access Representative I

is often the first person that interacts with the patient/family contributing to their first impression of McLaren Northern Michigan and subsequent services that are provided.



Associate Degree in Health Care, Finance or related area. Equivalent combination of education and relevant experience may be accepted

Proven skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculator with high level of quality outcomes


Working knowledge of CPT, HCPCS, and ICD-10

One year experience in hospital financial or patient service

Alpha Numeric Data Entry 2500 kspm (40 WPM)

Other Job Requirements:

Must be able to understand, explain, calculate, analyze and interpret the information reviewed daily.

Maintains confidentiality in all matters regarding patients, the hospital, the department and human resources.

Complies with HIPAA regulations and Patient Bill of Rights.


communicates verbally and in writing in a positive, consistent, enthusiastic, and open mannered approach with all internal and external customers.

Works independently in a self-directed, non-confrontational, collaborative manner.

Constantly seeks opportunities to improve processes to support more efficient and effective work outcomes.

Customer Focus:

promotes positive internal and external relations by actively seeking and being responsive to customer feedback.

Ability to support and participate in continuous quality improvement projects.

*This document is intended to describe the general nature and level of work performed and the requirements of the position.

It is not intended to serve as an exhaustive list of all duties, skills, and responsibilities of personnel so classified; nor is it intended to limit the right of any leader to assign or direct employees under his/her direction.

9 days 21 hours ago

Northern Michigan Regional Hospital


Patient Access Representative I Northern Michigan Regional Hospital - Petoskey, MI, United States


Location: Petoskey, MI