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UnitedHealth Group

Patient Access Director - Phoenix, AZ

UnitedHealth Group - Phoenix, AZ

Patient Access Director - Phoenix, AZ

Job Description

Position Description

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)

St. Joseph’s Hospital and Medical Center and St. Joseph’s Westgate Medical Center Patient Access Director has ultimate accountability to lead Patient Access staff to optimize resource utilization and performance, drive accountability and metrics, inspire team engagement, partner with client leadership to improve operations, and foster important client relationships to maximize client satisfaction.

Primary Responsibilities:

Accountable for leading all Patient Access functions for 2 hospitals: St. Joseph’s Hospital and Medical Center in Phoenix, AZ and St. Joseph’s Westgate Medical Center in Glendale, AZ

Organizes workflow with Supervisors to ensure accurate and timely team performance. Works with Supervisor and Lead to manage work schedules, ensuring adequate and appropriate coverage of all positions at all times and is accountable for maintaining monthly budget

Inspires team engagement and fosters a growth environment where staff feels supported to do their best work. Promote regular team engagement huddles, identify new ways to improve team engagement, and act on engagement requests to optimize an engaged culture

Adopt and support Optum360’s C-I-CARE culture through ensuring active daily management, problem resolution through A3 thinking, conducting daily huddles, and maintaining department success boards

Actively identify, lead, and conduct Patient Access Department performance Improvement initiatives involving, revenue cycle metrics, workflow improvements, clinical initiatives involving Patient Access

Lead facility Point-of-Service (POS) collections initiative to consistently achieve monthly collections goals

Schedule and conduct team meetings to communicate departmental performance vs. goals, standards, and policies and procedures

Hold individuals accountable for performance, and recognizes and rewards great performance

Works with Supervisors to assign staff responsibilities, and evaluates performance. Counsels employees on problem areas of registration and performance. Works with staff to develop personal development plans, identify areas for improvement, and improve performance

Provides guidance, expertise, and/or assistance to internal and/or external partners to ensure programs and strategies implemented, optimized, and maintained effectively.

The Patient Access Director will direct Patient Access Department to include performance Improvement initiatives, metrics development and tracking, staff hiring, training, counseling, scheduling, and cash collection. Patient Access Director will schedule and conduct regular individual and team meetings where they communicate departmental performance, goals, standards, and policies and procedures

Develop and maintain dashboards and metrics critical to business information needs and to support decision making and success tracking

Develop and maintain Visio workflows, standard operating procedures (SOPs), and policies as needed

Provide standard performance reports, project logs and issues logs to update relevant internal and/or external stakeholders on the status of work projects and issues

Develop corrective action plans to address and/or resolve relevant internal and/or external stakeholders’ concerns or issues regarding operational issues

Train and educate staff on relevant policies and procedures and track attendance on training for required policies, procedures, and regulations

Accurately and legibly balances and accounts for all monies used in the daily operations of the department. Ensures that an accurate cash sheet and cash drawer is maintained on each shift. Oversees all cash collection processes for admitting areas

Participate in administrative staff meetings and attends other meetings as assigned. Attends, and sometimes leads departmental meetings and contributes with suggestions, ideas and methods to improve quality of department / hospital operations

Perform other related duties as required, at the request of the Regional Director, Patient Access and Optum360 corporate leadership

Must demonstrate good patient relations and customer service skills

Demonstrates good leadership skills, including team building skills, and problem solving

Must be able to prioritize work needs to ensure department is meeting the needs of patients in a timely fashion

Required Qualifications:

5 or more years of Patient Access Management experience in a large acute care setting

Intermediate level proficiency in MS Office products

Experience with leading a large team of 30 direct and indirect reports

Experience with nurturing and maintaining strong client relationships

Preferred Qualifications:

Bachelor’s degree in business, finance, accounting, healthcare or related field

Master’s degree

10 or more years of Revenue Cycle experience (e.g., Registration, scheduling, Patient Financial Services, prior authorization, insurance verification, financial clearance)

10 or more years of Patient Access experience in an large academic or cancer center environment

3 or more years consulting experience

Careers with Optum.

Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Keywords: Patient Access Director, Patient Registration, Optum360, Phoenix, AZ, Arizona


Job Reference #:


14 days 18 hours ago

UnitedHealth Group


Patient Access Director - Phoenix, AZ UnitedHealth Group - Phoenix, AZ, United States


Location: Phoenix, AZ

Company Profile:
About UnitedHealth Group UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone. We are committed to introducing innovative approaches, products and services that can improve personal health and promote healthier populations in local communities. Our core capabilities in clinical care resources, information and technology uniquely enable us to meet the evolving needs of a changing health care environment as millions more Americans enter a structured system of health benefits and we help build a stronger, higher quality health system that is sustainable for the long term