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Parts Tech - Front / Back Counter Avondale, AZ

Cummins Northwest - Phoenix, AZ

Parts Tech - Front / Back Counter Avondale, AZ','190002EE','!*!Parts Tech – Front / Back Counter – Avondale, AZ  190002EE

 

No, this isn’t one of

those ordinary jobs.

Cummins is a team of

dependable, innovative thinkers, who are empowered to generate and deliver

solutions for customers, community, and environment. Our employees develop

their careers through the challenges only a diverse, global innovator can

promise. This is a collaborative culture where thinking beyond your desk is

more than part of the job. It is the job.

This is what we call

Working Right.

 

As part of Cummins, we

will add to your current skills by providing training, encouragement and growth

within a teamwork environment. We invest in your professional growth by

providing you with education and training opportunities to keep current on

industry standards and products. You will gain valuable knowledge of the diesel

engine industry and skills that will last a lifetime.

 

A commitment to

excellence is deeply rooted in Cummins tradition of exceptional service. Our

employees are dedicated to delivering the “Best Every Time, Every Day” with the

goal of earning customers for life!

 

We take pride in

providing an unmatched high caliber of service and support for Cummins engines,

generators, filters, and related products that serve the varied needs of our customers.

Crucial to accomplishing this is the energy and commitment of Cummins employees

to the company.

 

Responsibilities:

 The first point-of-contact for low to moderately complex customers

regarding order entry, order modification and general enquiries to ensure

orders are processed on time.

With minimal supervision,

manage first-call resolution for customer orders and enquiries:

Ability to manage a high volume of incoming routine customer communications

(via phone and/or email) for order entry, respond to frequently asked questions

(FAQs) and resolve common enquiries.

Process customer orders within the order management system, accurately and

within the required deadline.

Compile and distribute export and shipping documentation to enable customer

orders to be processed in a timely manner.

Publish confirmations and notifications to customers (for example: order

acknowledgements, shipment notifications, shipment tracking details and/or

invoices).

Respond to customer enquiries by referring them to published materials,

secondary sources, or transfer the enquiry to the next appropriate level of

customer support.

Collaborate with the next appropriate level of customer support to seek

resolution to challenging enquiries/complaints, providing documentation and

continual communication to customer throughout the process.

Maintain accurate records of all internal and external interactions in the

appropriate database/system.

Prepare and distribute standard internal and customer reports.

Support order management team goals and initiatives to become a more proactive

customer support organization.

Identify and communicate areas for process improvement to Supervisor.

  ','!*!

Skills

Drives results -

Consistently achieving results, even under tough circumstances.

Communicates effectively - Developing and delivering

multi-mode communications that convey a clear understanding of the unique needs

of different audiences.

Customer focus - Building strong customer

relationships and delivering customer-centric solutions.

Self-development - Actively seeking new ways to grow

and be challenged using both formal and informal development channels.

Order Life Cycle - Demonstrates the phases of the

end-to-end order life cycle, terminology and functional collaboration that

enable customer orders to be fulfilled; describes how the order life cycle and

customer support are interconnected to ensure an overall positive customer

experience.

Customer Support - Demonstrates how proactive customer

support interactions are required at each phase of the order life cycle to

ensure customer satisfaction; describes how customer support and the order life

cycle are interconnected to ensure an overall positive customer experience.

Order Processing - Demonstrates the steps necessary to

manage the processing of customer orders through order receipt, exception

identification and resolution to ensure orders are fulfilled to customer

requirements.

PHYSICAL REQUIREMENTS:

Must be able to lift 50 pounds frequently; pushing and pulling a maximum force

of 50#.

Must be able to stand on feet for long periods of time

Must have the physical ability to wear Personal Protective Equipment (PPE)

Protective Glasses, Protective Gloves, and Protective Footwear as required.

If selected, candidates must consider this position as

primary employment and hold no other jobs with this Company’s competitors,

customers, or supplier

                        

Education, Licenses, Certifications

Apprentice Trained Engine Technician

(Preferred)

Vocational diploma from relevant technical institution

Locally valid driving permit (Preferred)

 

Education, Licenses, Certifications

Apprentice Trained Engine Technician (Preferred)

Vocational diploma from relevant technical institution

Locally valid driving permit

Compensation: Base salary commensurate with experience.

Benefits: Additional benefits vary between locations and include options such

as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan,

Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners

Coverage and a full complement of personal and professional benefits.

 

 

Cummins and E-verify

At Cummins, we are an

equal opportunity and affirmative action employer dedicated to diversity in the

workplace. Our policy is to provide equal employment opportunities to all

qualified persons without regard to race, gender, color, disability, national

origin, age, religion, union affiliation, sexual orientation, veteran status,

citizenship, gender identity and/or expression, or other status protected by

law. Cummins validates right to work using E-Verify.

Cummins will provide the

Social Security Administration (SSA) and, if necessary, the Department of

Homeland Security (DHS), with information from each new employee’s Form I-9 to

confirm work authorization. To learn more about E-Verify, including your rights

and responsibilities, please visit www.dhs.gov/E-Verify .

 

Ready to think beyond

your desk? Apply for this opportunity and start your career with Cummins today.

 

Not ready to apply but

want to learn more? Join our Talent Community to get the inside track on great

jobs and confidentially connect to our recruiting team: https://www.cumminstalentcommunity.com/profile/join/

 

 

 

','SUPPLY CHAIN PLANNING','United States-Arizona-Phoenix-US, AZ, Avondale, Cummins Rocky Mountain 651','','Experienced - Exempt / Office','Office','Office','Jun 11, 2019','Ongoing','Parts Tech - Front / Back Counter Avondale, AZ

13 days 10 hours ago

Cummins Northwest

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Parts Tech - Front / Back Counter Avondale, AZ Cummins Northwest - Phoenix, AZ, United States

   

Location: Phoenix, AZ

Company Profile:
Headquartered in Seattle, Washington, Cummins Northwest is the exclusive Pacific Northwest distributor for Cummins, Inc., the global power leader of diesel engines and related technologies. Cummins diesel engines and natural gas engines provide power to customers with trucking, transit, power generation, industrial, marine, RV, construction, and agricultural applications.