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Wells Fargo

Part-Time Financial Crimes Specialist - Call Center 2

Wells Fargo - Beaverton, OR

in

Beaverton

Oregon

Duties/Responsibilities:*

At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Payments, Virtual Solutions, and Innovation (PVSI) team includes Operations, Cards and Retail Services, Deposit Products Group, the Innovation Group, Treasury Management, Merchant Services, Payment Solutions, and Wells Fargo Virtual Channels and the professional services teams that partner with these businesses. PVSI's focus is on delivering the next generation of payments and deposit capabilities and advancing our digital and online offerings to design new customer experiences and products. Its guiding principles are to start with the customer, move faster, and partner effectively.

Within the Operations team our Risk Operations/Fraud Prevention Services team* partners with product, channel, risk and technology teams to develop and provide secure, reliable, scalable and customer friendly prevention, investigation and claims services that protect customers and Wells Fargo from fraud losses.

Financial Crimes Specialists will take in-bound customer disputes calls with time scheduled on the phone and off the phone to complete follow up. Specialists ensure that all customer dispute calls and correspondence are handled with immediate action and resolution which may include: ordering a sales draft, entering a chargeback, sending out a dispute form, ordering a computer letter, charging the disputed amount off, or forwarding the case to the appropriate department. Maintains an in depth knowledge of MasterCard and VISA member rules and regulations that will enable the representative to make the appropriate decisions as to when and how to resolve the customer's inquiry. Enter monetary and non-monetary adjustments which may include removing a delinquent status, placing an item into dispute, removing a minimum payment due, adjusting finance charges and small balance charge-off adjustments. Identifies problems and works within a team environment toward viable solutions. Collects information and prepares reports to status an account lost/stolen when appropriate to lessen potential loss. Limits fraud exposure on suspicious inquiries by performing additional verification and/or refer calls to the Fraud dept. Responds, under the guidance of senior partners, to inquiries and complaints from internal and external customers (including customers, merchants, clients, and bankers), regarding financial products and services.

Duties include:

•Conducting intake to determine appropriate course of action

•Conducting investigative steps to fully identify the issues

•Researching product information, terms, conditions, contracts, etc. and resolving complex problems and inquiries

•Serves as intermediary between parties to resolve disputed matters, negotiates and enacts settlements accordingly

•Reconciles general ledger accounts to ensure balance

•Handles incoming correspondence in accordance with external and internal policies and procedures

•Generates and/or composes written correspondence as needed

•Reviews data and reports trends to management

Duties may also include: account maintenance, report generation, project work and work direction

Training class starts 7/9/18. Training hours will be Mon-Fri 8:00am-4:30pm from 7/9-8/13.

Part time schedule after training will be 6:00 AM - 10:30 AM Monday - Friday.

Required Qualifications:

6 months of call center experience; or 1 year of experience in one or a combination of the following: financial services, fraud, investigations, Bank Secrecy Act, anti money laundering, or criminal justice; or an AA/AS degree or higher in criminal justice

Desired Qualifications:

Knowledge and understanding of credit card dispute resolution

Knowledge and understanding of credit card products, policies, and procedures

Customer service experience

Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Basic Microsoft Office (Word, Excel, and Outlook) skills

Excellent verbal, written, and interpersonal communication skills

Outstanding problem solving and decision making skills

Ability to execute in a fast paced, high demand, environment while balancing multiple priorities

Good attention to detail and accuracy skills

Knowledge and understanding of regulatory compliance requirements surrounding Regulation Z

Exposure to Wells Fargo DASH System (Dispute Automation Systems Handler)

Exposure to Wells Fargo CSS (Customer Service System)

Must be able to attend full duration of required training period

Job Expectations:

Must be able to attend full duration of required training period

How to Express Interest in This Job: Wells Fargo invites you to apply for this job at https://employment.wellsfargo.com/psc/PSEA/APPLICANT

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All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Relevant military experience is considered for veterans and transitioning service men and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

22 days

Wells Fargo

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Part-Time Financial Crimes Specialist - Call Center 2 Wells Fargo - Beaverton, OR, United States

   

Location: Beaverton, OR

Company Profile:
Wells Fargo & Company provides retail, commercial, and corporate banking services to individuals, businesses, and institutions. The company’s Community Banking segment offers checking and market rate accounts, savings and time deposits, individual retirement accounts, and remittances; and lines of credit, auto floor plan lines, equity lines and loans, equipment and transportation loans, education and residential mortgage loans, and credit and debit cards. This segment also provides equipment leases, real estate and other commercial financing, small business administration financing, venture capital financing, cash management, payroll services, retirement plans, health savings accounts, and merchant payment processing and private label financing solutions, as well as purchases retail installment contracts. Its Wholesale Banking segment offers commercial loans and lines of credit, letters of credit, asset-based lending, equipment leasing, international trade facilities, trade financing, collection, foreign exchange, treasury management, investment management, institutional fixed-income sales, interest rate, commodity and equity risk management, insurance, corporate trust fiduciary and agency, and investment banking services, as well as online/electronic products. This segment also provides construction, and land acquisition and development loans; secured and unsecured lines of credit; interim financing arrangements; rehabilitation loans; affordable housing loans and letters of credit; loans for securitization; commercial real estate loan servicing; and real estate and mortgage brokerage services. The company’s Wealth, Brokerage, and Retirement segment offers financial advisory, wealth management, brokerage, retirement, trust, and reinsurance services. As of March 7, 2014, it operated through 9,000 locations and 12,000 ATMs, and offices in 36 countries, as well as through wellsfargo.com. The Company was founded in 1852 and is headquartered in San Francisco, California.