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Bank of America Corporation

Part Time FC Client Service Rep I- LA Northwest Market- Brentwood, Westwood Village, Rancho Park, Santa Monica Areas

Bank of America Corporation - Los Angeles, CA


Bank of America

Job Title

Part Time FC Client Service Rep I- LA Northwest Market- Brentwood, Westwood Village, Rancho Park, Santa Monica Areas




Los Angeles, CA, 90006, USA


**Job Description:**

Financial Center Client Service Representative I s FC CSR I are responsible for providing a positive customer experience that leads to improved satisfaction and sales. FC CSR I s process transactions accurately and efficiently in a fast-paced environment while simultaneously introducing products and services that meet the customers needs and encouraging customers to expand their relationship with Bank of America. This position was previously known as the Teller position within the Financial Center. Duties may include, but are not limited to the following;

a) Create a connection and develop rapport with customers to provide outstanding, personalized service,

b) Listen carefully and connect with customers to understand their top financial priorities and to uncover products and solutions that will benefit them,

c) Ensure customers/clients are quickly connected to the appropriate teammate with the expertise to meet their needs,

d) Meet or exceed sales goals by influencing customers to learn about products/services that will benefit them,

e) Build, develop and maintain partnerships with teammates and specialists to maximize effectiveness and serve customers,

f) Accurately and efficiently process transactions such as customer deposits and cashing checks,

g) Assist customers with inquiries and/or problem resolution in a professional and composed manner, and escalate to manager as appropriate,

h) Inform and educate customers on how to conduct simple transactions through self-service technologies,

i) Follow established policies, procedures and guidelines to protect both our customers and Bank of America,

j) May be required to work Saturdays and/or extended hours.

Required skills:

- Proven results in exceeding goals in areas of sales and service in a customer-centric, results-driven environment

- Minimum of six months customer service experience in financial services, retail sales or a goal-oriented environment

- A minimum of six months experience with cross-selling, up-selling and/or referring products

- Thrive on engaging with customers; can begin a conversation, build rapport, and handle objections

- Ability to identify customer financial needs, goals and objectives; comfortable asking customers about their personal finances

- Ability to sell customers on meeting with a sales associate to learn about products/services

- Ability to respond and assist customers with inquiries and/or problem resolution

- Ability to work effectively as a team member

- Strong communication skills (including verbal and non-verbal) and active listening skills

- Careful attention to detail and time management

- Proficiency in basic computer skills

- Pass pre-employment assessment

Desired skills:

- Minimum of six months cash handling experience

**Posting Date** : 04/06/2017

**Location** :

Los Angeles, CA, WESTWOOD VILLAGE BC, 930 Westwood Blvd,

Santa Monica, CA, SANTA MONICA BC, 1301 4th St,

Los Angeles, CA, BRENTWOOD DISTRICT BC, 11911 San Vicente Blvd,

Beverly Hills, CA, BEVERLY HILLS MAIN OFFICE, 468 N Beverly Dr,

Beverly Hills, CA, WILSHIRE, 8760 Wilshire Blvd,

Los Angeles, CA, RANCHO PARK BC, 10731 W Pico Blvd,

- United States

**Travel** : No

**Full / Part-time** : Part time

**Hours Per Week** : 20

**Shift** : 1st shift

**Weekly Schedule** : MWFS or TThFS

**Assistance for Applicants with Disabilities**

Bank of America is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please visit the Applicants with Disabilities page at .

**Diversity & Inclusion**

At Bank of America, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

**Frequently Asked Questions**

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8 days 20 hours ago

Bank of America Corporation


Part Time FC Client Service Rep I- LA Northwest Market- Brentwood, Westwood Village, Rancho Park, Santa Monica Areas Bank of America Corporation - Los Angeles, CA, United States


Location: Los Angeles, CA

Company Profile:
Bank of America Corporation, through its subsidiaries, provides various banking and financial products and services for individual consumers, small and middle market businesses, institutional investors, corporations, and governments in the United States and internationally. The company’s Consumer & Business Banking segment offers traditional and money market savings accounts, CDs and IRAs, checking accounts, and investment accounts and products, as well as credit and debit cards; and lending related products and services, working capital management, and treasury solutions. This segment provides its products and services through operating 5,100 banking centers, 16,300 ATMs, call centers, and online and mobile banking platforms. Its Consumer Real Estate Services segment offers consumer real estate products comprising fixed and adjustable-rate first-lien mortgage loans for home purchase and refinancing needs, home equity lines of credit, and home equity loans. The company’s Global Wealth & Investment Management segment provides investment and brokerage, estate and financial planning, fiduciary portfolio management, cash and liability management, and specialty asset management services; and retirement and benefit plan, philanthropic management, and asset management services. Its Global Banking segment provides various commercial loans, leases, commitment facilities, trade finance, real estate and asset-based loans, and consumer loans; treasury management, foreign exchange, and short-term investing options; and debt and equity underwriting and distribution, and merger-related and other advisory services. The company’s Global Markets segment offers sales and trading services for securities and derivative products in primary and secondary markets; market-making, financing, securities clearing, settlement, and custody services to institutional investor clients; and risk management products. The company was founded in 1874 and is based in Charlotte, North Carolina.