Operations Support Rep II (N)American Water Works Company, Inc. - Champaign, IL
Operations Support Rep II (N)
Founded in 1886, American Water is the largest and most geographically diverse publicly traded U.S. water and wastewater utility company. With headquarters in Voorhees, N.J., the company employs 6,800 dedicated professionals who provide regulated and market-based drinking water, wastewater and other related services to an estimated 15 million people in 47 states and Ontario, Canada. To learn more about American Water and additional career opportunities, visit
Responsible for performing a variety of advanced administrative activities and support involving the operations of water treatment and distribution systems, field operations and/or regulatory compliance.
Processes and maintains a variety of advanced accounting information including, but not limited to, payroll, accounts payable, invoices, inventory issues/receipts, purchase orders, customer payments, and bank deposits. Researches, compiles and updates information in various systems, including database, spreadsheet and word processing programs. Maintains financial and/or other business records, journals and ledgers. (30%)
Interacts with internal/external customers regarding various issues and provides any additional assistance. Researches and resolves difficult customer questions, concerns, difficulties, inquiries and/or problems. (30%)
Prepares and responds to data requests and executes work orders, service orders, error reports, set-ups, etc. in various configurations such as Powerplant, Advantex and Orcom. Compiles and reviews numerous essential reports on a daily/weekly/monthly basis (30%)
Performs other duties as assigned. (10%)
Knowledge / Skills
Advanced knowledge of office procedures
Advanced math knowledge
Advanced knowledge of water distribution systems and water and wastewater field operations
Advanced working knowledge of computer programs
Advanced knowledge of network and maintenance related issues.
Advanced knowledge of company billing guidelines and state billing regulations.
Functional / Technical Skills
Learning on the Fly
Experience / Education
High School Diploma or GED required.
Minimum of 2 - 5 years related clerical experience required.
General office environment.
In some instances must be able to lift up to 10 lbs. maximum and occasionally lift various items.
Join American Water. We care about water. It's what we do.*®
American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants*
based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because he or she is an individual with a disability, protected veteran or other status protected by federal, state, and local laws.
9 days 22 hours ago
applyOperations Support Rep II (N) American Water Works Company, Inc. - Champaign, IL, United States
American Water Works Company, Inc., through its subsidiaries, provides water and wastewater services in the United States and Canada. The companys Regulated Businesses segment offers water and wastewater services to approximately 1,500 communities in 16 states. It operates approximately 80 surface water treatment plants; 500 groundwater treatment plants; 1,000 groundwater wells; 100 wastewater treatment facilities; 1,200 treated water storage facilities; 1,300 pumping stations; 87 dams; and 47,000 miles of mains and collection pipes. The company was founded in 1886 and is headquartered in Voorhees, New Jersey.
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