Live chat
Gannett Co., Inc.

Operations Support Clerk

Gannett Co., Inc. - Charlotte, NC

OPERATIONS SUPPORT CLERK

Gannett Publishing Services

Charlotte, NC

Job Purpose:

• Answer and respond to customer calls, perform data entry and initiate outbound calls for carrier recruitment.

Key Responsibilities:

• Answer telephone and resolve customer concerns and/or questions and respond to customers in a timely

manner.

• Monitor a centralized e-mail mailbox and respond to requests for returns, draws and account maintenance for both

single copy and home distribution. Enter information in database.

• Conduct carrier recruitment by either making a scripted outbound call or responding to inbound calls in the database.

Accountabilities: Area of Influence. Indicate the position’s primary area of responsibility (e.g., Head of a Business Unit, Department, etc.). Identify internal client groups or dotted-line reporting relationships that are critical to the job. Please include the frequency of the contact, if relevant.

Requirements: Indicate the education level, previous experience, specific knowledge, skills and abilities required to meet the minimum entry-level requirements (not necessarily the incumbent’s experience or education level) for this job. This may include special skills, statutes or regulations, and department procedures.

Education:

High School Diploma or Equivalent

Experience required:

Data Entry and Customer Service experience required

Specialized Knowledge Required or Preferred:

Bilingual skills preferred.

English language fluency: speaking and writing

Proven Customer Service skills

Proven verbal and written communication skills with a high degree of concentration towards customers

Ability to handle a variety of task

Detail oriented

Technical Skills:

Proficient with a PC including Microsoft Office suites, Email, Excel and Word

#GPSFT

Job Requirements

Technical Skills:

Proficient with a PC including Microsoft Office suites, Email, Excel and Word

13 days 5 hours ago

Gannett Co., Inc.

apply

Operations Support Clerk Gannett Co., Inc. - Charlotte, NC, United States

   

Location: Charlotte, NC

Company Profile:
Gannett is an international media and marketing solutions company and one of the largest, most geographically diverse local media companies in the U.S. Through its powerful network of broadcast, digital, mobile and print products, the company informs and engages more than 110 million people every month. The company’s portfolio of trusted brands offers marketers unmatched local-to-national reach and customizable, innovative marketing solutions across any platform. As a digital media leader, the company provides access to outstanding content on many different platforms and digital marketing services to businesses that help them use digital technology more effectively.