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HRB Digital LLC.

Operations Excellence Consultant

HRB Digital LLC. - Kansas City, MO

:text,ActualValueFromSolar:null},{QuestionName:Job Description,AnswerValue:\u003cP style=\MARGIN: 0px\ data-mce-style=\margin: 0px;\\u003e\u003cSTRONG\u003eJOB SUMMARY\u003c/STRONG\u003e\u003c/P\u003e\u003cP style=\MARGIN: 0px\ data-mce-style=\margin: 0px;\\u003e\u0026nbsp;\u003c/P\u003e\u003cP style=\MARGIN: 0px\ data-mce-style=\margin: 0px;\\u003eDeliver a learning experience that results in learner confidence in skills/knowledge and readiness to serve clients. Plans and manages delivery of all market level Tax Training School content, including basic Income Tax Course, upper-level training, and in-market training (Skills to Win, Dress Rehearsals, mid-season, etc.).\u0026nbsp; Provides materials, direction, and support for instructor selection, performance and development. \u0026nbsp;Serves as liaison with virtual instructor pool and key initiatives at Client Service Center (HQ).\u0026nbsp; Facilitates implementation of tax and operations field training programs for field leadership.\u0026nbsp; Acts as performance consultant by evaluating field performance and providing feedback to HR/training organization.\u0026nbsp;\u003c/P\u003e\u003cP style=\MARGIN: 0px\ data-mce-style=\margin: 0px;\\u003e\u0026nbsp;\u003c/P\u003e\u003cP style=\MARGIN: 0px\ data-mce-style=\margin: 0px;\\u003e\u003cSTRONG\u003eESSENTIAL DUTIES AND RESPONSIBILITIES\u003c/STRONG\u003e\u003c/P\u003e\u003cUL\u003e\u003cLI\u003eDevelop the tools/materials to support the recruitment, selection, performance management, and development of field seasonal instructors.\u003c/LI\u003e\u003cLI\u003eEducate field leaders on core instructor competencies and provide coaching/guidance to ensure selection of top instructors and continued instructor development.\u003c/LI\u003e\u003cLI\u003eCoach DMs on instructor observations, class visits, and instructor performance. Serve as consultant to DM on instructor performance, using instructor ratings, DM observations, student exams, and student performance as instructor performance input.\u003c/LI\u003e\u003cLI\u003eServe as liaison between field and CSC (HQ) training teams, providing CSC with input to ensure alignment with field stakeholder needs.\u003c/LI\u003e\u003cLI\u003eFacilitate Train-the-Trainer sessions to ensure instructors are adequately equipped to deliver critical training, such as dress rehearsals, etc.\u003c/LI\u003e\u003cLI\u003eSupport virtual classroom deployment and act as support for centralized virtual instructor selection.\u003c/LI\u003e\u003cLI\u003eEnsure effective training delivery within the market, including basic Income Tax Course, advanced tax theory, operations, products/services, and leadership topics.\u003c/LI\u003e\u003cLI\u003eProvide guidance for scheduling, classroom/facilities selection, instructor selection, book/materials ordering, setup and equipment management within designated market.\u003c/LI\u003e\u003cLI\u003eServe as key contact within market for training-related process issues, questions, etc.\u003c/LI\u003e\u003cLI\u003eCoordinate and drive compliance with certification programs, including federal, state, and internal certification requirements.\u003c/LI\u003e\u003cLI\u003eMonitor TTS scheduling, book ordering, and instructor labor; provide analysis and reporting to ensure financial compliance.\u003c/LI\u003e\u003cLI\u003eProvide guidance to Training content development teams for future seasonal associate and field leader training needs.\u003c/LI\u003e\u003cLI\u003eOther duties as assigned.\u003c/LI\u003e\u003c/UL\u003e\u003cP style=\MARGIN: 0px\ data-mce-style=\margin: 0px;\\u003e\u003cSTRONG\u003eQUALIFICATIONS\u003c/STRONG\u003e\u003c/P\u003e\u003cP style=\MARGIN: 0px\ data-mce-style=\margin: 0px;\\u003e\u003cSTRONG\u003e\u003cBR\u003e\u003c/STRONG\u003e\u003c/P\u003e\u003cP style=\MARGIN: 0px\ data-mce-style=\margin: 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feedback and coaching.\u0026nbsp;\u003c/LI\u003e\u003cLI\u003eKnowledge of project management principles, practices and techniques.\u003c/LI\u003e\u003cLI\u003eStrong facilitation and presentation skills with all levels in the organization from students to senior management.\u003c/LI\u003e\u003cLI\u003eEffective oral, written and interpersonal communication skills sufficient to present and explain often complex information to multiple organizational levels.\u003c/LI\u003e\u003cLI\u003eAbility to identify potential risks associated with a proposed training initiative and recommend alternative actions.\u003c/LI\u003e\u003cLI\u003eDemonstrated analytical and problem-solving skills.\u003c/LI\u003e\u003cLI\u003eDemonstrated organizational and prioritization skills.\u003c/LI\u003e\u003cLI\u003eAbility to manage multiple tasks/projects simultaneously and complete tasks per established schedule.\u003c/LI\u003e\u003cLI\u003eAbility to balance short and long-term 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14 days 19 hours ago

HRB Digital LLC.

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Operations Excellence Consultant HRB Digital LLC. - Kansas City, MO, United States

   

Location: Kansas City, MO

Company Profile:
H&R Block is the world’s largest tax services provider, having prepared more than 650 million tax returns since 1955. There are approximately 12,000 company-owned and franchise retail locations in all 50 states, Puerto Rico and other U.S. territories, and on U.S. military bases around the world. An H&R Block branded retail office is located within five miles of most Americans. In fiscal 2014, H&R Block had revenues over $3.0 billion and prepared 24.2 million tax returns worldwide.