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American International Group, Inc.

Operations Analyst Job

American International Group, Inc. - Houston, TX

The Operations Analyst works in the 24/7/365 Travel Security Operations Center and provides support for daily operations as necessary. AIG Travel Security operations analysts must have a well-rounded security background and be comfortable working in stressful and rapidly changing situations, including crises. Analysts must have excellent research capabilities, logistical experience, an intuitive understanding of international security ramifications as well as strong communication abilities to adequately convey such information. Analysts with additional specializations in the security industry are particularly pertinent. Global travel and multi-cultural/linguistic backgrounds are preferred. Principle responsibilities: SUPPORT - provision of support to provide Intelligence products and services

* The Operations Analyst will gather, analyze and disseminate operational intelligence information as tasked.

* Operations analysts should develop regional familiarity so as to better facilitate understanding of operational environment and limitations.

* Create, review and consistently maintain operational protocol documentations; ensure availability to and education of AIG Travel Security members.

* Notify leadership of developments that may warrant further attention; collaborate with Intelligence Analysts regarding on-the-ground situations and operational abilities.

* Brief clients, internal stakeholders and/or leadership on operational cases and processes as necessary.

* Maintain close contact with vendors and internal stakeholders when cases are ongoing.

* Build internal vendor network; find and vet acceptable vendors for AIG.

* Monitor group inbox; ensure all emails are acknowledged and actioned.

* Carry out special projects as tasked by supervisors. ENGAGE - Assist with Security Intelligence Product development

* Identify potential hotspots around the world that may pose a security threat to customers; proactively determine available resources and best courses of action to deal with potential security cases.

* Interact with account managers, assistance centers, leadership, medical team and/or other internal stakeholders to ensure product integrity and education.

* To be proactive during operations or crisis response and ensure that operations tracking systems are up to date during a crisis or event.

* Brief internal/external parties on developing situations, maintain contact with security vendors and arrange operational services when needed.

* Update internal tracking documents accordingly. Document all notes and correspondence connected to cases in Liberty system and operations trackers.

* May involve interaction with legal, marketing and compliance divisions to ensure compliance to AIG standards and policies.

* Respond to phone calls to the AIG Travel Security loop line; provide excellent customer service when dealing with clients. DEVELOP - Enhance Products and Services - development of products through knowledge of the region and unique requirements in the region.

* Maintain knowledge of global developments; contribute ideas for refinement of existing products or creation of new products to meet demands.

* Proactively seek to develop new operational products and services.

* Actively engage existing and new vendors; maintain records and update accordingly. Proactively reach out and notify various Assistance centers, Security Managers and Account Managers when pertinent developments arise. Operating Environment This role involves interaction with the AIG Travel Security Operations Centers, Regional Security Teams, AIG Travel medical and operations teams, and other AIG Travel worldwide claims operations. AIG Travel Security is a 24/7/365 operation, and all analysts work various shifts to ensure coverage during nights, weekends and holiday hours. Key Relationships Internal: Account Management Other AIG Travel Assistance Centers Regional Security Managers External: Key customers and distributors, security providers, security intelligence network.

Job Requirements:

* Bachelor's degree required.

* At least 1-3 years of experience in a role coordinating operations or logistics preferred. Military experience is a plus.

* Excellent reading and writing abilities; strong attention to detail and consistent, thorough grammatical knowledge is crucial.

* Extensive knowledge and understanding of current global geo-political activity, threat conditions, and government structures.

* Must have a strong working knowledge of Microsoft Office Suite; experience in Adobe Photoshop is a plus.

* Able to work with limited supervision and resources - must have a 'can do' attitude.

* Must be able to work on a shift rotation to include evenings, overnights, weekends, holidays, etc.

* Well-developed communication, interpersonal and presentation skills. Job Challenges:

* Ability to learn quickly and be a self-starter, able to complete tasks and assignments with little guidance or oversight. Clear and concise writing skills are also critical.

* Must be able to work in a fast-paced, stressful and rapidly changing environment, as many cases are generated with little forewarning and require quick responses.

* Ability to take new direction from superiors and incorporate processes into work.

* Attention to detail is crucial; must be able to identify gaps in information and propose best courses of action.

* To be flexible to undertake a variety of security related projects and issues.

* Work across multiple time zones; shift work is necessary in a 24/7/365 environment.

* Ability to work with time sensitive and confidential information.

* Knowledge of global news developments, history, geography and/or security industry will be necessary. Other dimensions:

* The job holder may be required to undertake travel.

* In addition to normal office hours, the job holder will need to be flexible to work outside of core office hours e.g. during operational support activities, conference calls with people in countries on other time zones or run with major security events as they develop.

About AIG

American International Group, Inc. (AIG) is a leading international insurance organization serving customers in more than 130 countries and jurisdictions. AIG companies serve commercial, institutional, and individual customers through one of the most extensive worldwide property-casualty networks of any insurer. In addition, AIG companies are leading providers of life insurance and retirement services in the United States.

AIG Property Casualty

is a global market leader, one of the few truly global property casualty franchises.

AIG Life and Retirement

is one of the largest life insurance organizations in the U.S., and provides protection, investment and income solutions needed for financial and retirement security.

United Guaranty Corporation

is the marketplace leader in mortgage insurance in the U.S.

Additional information about AIG can be found at

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: @AIG_LatestNews | LinkedIn


Job Criteria:

Start Date:

Position Type: Full-Time Permanent

Years of Experience Required:

Education Required:

Overnight Travel:

Vacation Time:

9 days 21 hours ago

American International Group, Inc.


Operations Analyst Job American International Group, Inc. - Houston, TX, United States


Location: Houston, TX

Company Profile:
American International Group, Inc. provides insurance products and services for the commercial, institutional, and individual customers in the United States and internationally. The company operates in two segments: AIG Property Casualty, and AIG Life and Retirement. The AIG Property Casualty segment offers casualty insurance products that cover general liability, commercial automobile liability, workers' compensation, excess casualty, and crisis management insurance; industrial energy-related and commercial property insurance products, which cover exposures to man-made and natural disasters; aerospace, environmental, political risk, trade credit, surety and marine insurance products for small and medium sized enterprises; and various forms of professional liability insurance products. It also provides personal accidental and supplemental health products for individuals, employees, associations, and other organizations; and life products, as well as a range of travel insurance products and services for leisure and business travelers. This segment distributes its insurance products and services through brokers, agents, and direct marketing and partner organizations, as well as the Internet. The AIG Life and Retirement segment offers a suite of products and services to individuals and groups, including term life insurance, universal life insurance, accident and health insurance, fixed and variable group annuities, administrative and compliance services, mutual funds, and financial planning. This segment distributes its products through banks, broker-dealers, financial advisors, independent marketing organizations, insurance agents, structured settlement brokers, benefit consultants, and direct-to-consumer platforms. The company also provides private residential mortgage guaranty insurance and direct investment book services; and derivatives intermediary services. American International Group, Inc. was founded in 1919 and is based in New York, New York.