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Onsite Well-Being Coordinator (Client Acct Support Specialist)

CIGNA - Lake Mary, FL

Onsite Well-Being Coordinator (Client Acct Support Specialist)','18001016','!*!** Location onsite at client in Sanford, FL

The Onsite Well-Being Coordinator will work closely with, assists and collaborates with the other Onsite Well-Being Coordinator, the Cigna Account Management Team and Customer’s Health and Wellness team in executing the organization’s health management goals. The primary focus of the Onsite Well-Being Coordinator is health promotion. In collaboration with and under direction of the other Onsite Well-Being Coordinator and the Cigna account team, the Onsite Well-Being Coordinator executes the appropriate delivery and coordination of wellness programs including event scheduling, community and vendor programs, and monitors effectiveness of the programs.

The focus of the Onsite Well-Being Coordinator is the working well population of employees in aggregate. A core objective of this position is to facilitate wellness programs that educate and influence employees at the worksite to lead healthy lifestyles. In addition, the Onsite Well-Being Coordinator will be the designated back-up for the Cigna Onsite Representative for approximately 10% of their time. This will entail responding to inquiries, solving problems and ensuring client satisfaction with products and service.  They will assist in resolving client service issues, administrative functions, eligibility/claims issues, billing questions and installation matters.

General Responsibilities

Collaborate with Employer on Development of Wellness Committee

Collaborate with the employer in formation and facilitation of a wellness committee if one has not already been established and include different levels of employer leadership and employees from the worksite

Ongoing collaboration and facilitation of employer wellness committee

Review the proposed health promotion strategy with the wellness committee, partnering with the Cigna lead for health and wellness as appropriate

Collaborate in development and delivery of promotion campaign

Newsletters, posters, email, raffles, reminders, etc.

Overall promotion development and deployment

Health Awareness Seminars

End to end coordination of health awareness seminars

Deliver single or multi-session workshops on a group basis (lunch and learn)

Develop or pull from defined list of wellness topics; may be tailored to population, season, etc.

Education for various health related topics (nutrition/healthy eating, physical activity, etc.)

Wellness Campaigns

Facilitate health related group activities among population over a defined time period (10K Steps, Resolution Revolution)

Focus of campaign is to initiate behavior change and health improvement

Wellness Event/Fair

Assist employer HR/Management in coordination of event/fair (member of employer led planning committee)

Guest speakers, health assessment, open enrollment, family wellness event, annual biometric event, etc.

Wellness Resources

Manage wellness bulletin board and electronic media board.

Share health and wellness related educational materials','!*!Skills

Highly skilled in making presentations and influencing others

Excellent communication skills both in writing and verbally

Self-starter; able to work independently to get results


Minimum of 3 years of experience in health and wellness field

CHES preferred

Bachelor’s degree in health education, health promotion, or related field preferred

Experience with direct member communication (written and verbal)

Experience in health education and wellness coaching preferred

Experience conducting educational groups preferred ','Qualified applicants will be considered for employment without regard to age, race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status. Need an accommodation? Email:','United States-Florida-Lake Mary','','','','','','Sales-Sales Supp & Client Svcs','No','No','Full-time','Day Job','Regular','Standard','Individual Contributor','Yes, 25 % of the Time','Feb 13, 2018','Onsite Well-Being Coordinator (Client Acct Support Specialist)

2 days 23 hours ago


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Location: Lake Mary, FL

Company Profile:
Cigna works with employers and organizations around the world helping employees stay healthy and on the job. We work closely with brokers and consultants to develop innovative programs, help individuals and families improve their health, well-being and sense of security—and lower their medical costs. And, Cigna provides access to a global network of local physicians and hospitals—as well as 24/7/365 live customer service.