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U.S. Bank.

Office of the President Team Manager

U.S. Bank. - Fargo, ND

We are currently accepting applications for an Office of the President Team Manager in our Fargo Center. Responsibilities include:Managing and directing a staff of Executive Response Specialists. The primary responsibility of this team is to research and resolve regulatory and escalated customer complaints.Motivating and educating staff to deliver on departmental results and performance goals.Managing complaint research workflow and service level agreements with all Lines of Business (Collections, Fraud/Disputes, Product, Risk, Compliance, Legal) to identify process failure points/opportunities and root cause of customer issue. Leveraging subject matter experts from all areas for further investigation and analysis as needed.Calibrating with other Retail Payment Solutions (RPS) areas for consistency of complaint response and adherence to current bank policy and procedures. Escalating items identified as potential risk into the Issue Management process through coordination with Corporate Compliance areas (Regulatory Subject Matter Experts and Enterprise Complaint Management).Ensuring tracked complaint data is accurate and comprehensive and aligns to enterprise complaint management requirements.Researching and compiling complaint data and documents for internal/external audits.  QualificationsBasic Qualifications- Bachelor's degree, or equivalent work experience- Three to five years of operations experience in the financial services industry- Two or more years of supervisory/management experiencePreferred Skills/Experience - Thorough knowledge of operation functions, systems, policies and procedures for the assigned area- Strong organizational, managerial and project management skills- Well-developed customer relations skills- Excellent interpersonal, verbal and written communication skills- Ability to manage multiple tasks/projects and deadlines simultaneously- Thorough knowledge of banking operations and human resources

22 days 3 hours ago

U.S. Bank.

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Office of the President Team Manager U.S. Bank. - Fargo, ND, United States

   

Location: Fargo, ND

Company Profile:
U.S. Bancorp is a diversified financial services company with headquarters in Minneapolis, Minnesota. We offer a comprehensive range of financial products and services to meet the needs of individuals, businesses, institutions and government entities.