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Office Technology Manager - Marsh & McLennan Companies Corporate


Office Technology Manager - Marsh & McLennan Companies Corporate','DAL001TR','!*!Marsh & McLennan Companies is a global professional services firm providing advice and solutions in the areas of risk, strategy and human capital. It is the parent company of a number of the world’s leading risk experts and specialty consultants, including Marsh, the insurance broker and risk advisor; Guy Carpenter, the risk and reinsurance specialist; Mercer, the provider of HR and related financial advice and services; and Oliver Wyman, the management consultancy. With over 50,000 employees worldwide and annual revenue of approximately $10 billion, Marsh & McLennan Companies provides analysis, advice and transactional capabilities to clients in more than 100 countries. Its stock (ticker symbol: MMC) is listed on the New York, Chicago and London stock exchanges.  

Marsh & McLennan Companies Corporate serves as an internal business function providing infrastructure and operational services to our family of companies. Through a shared vision and best practices, we provide efficient and sustainable solutions to meet internal customer business needs.  We are looking for talented and motivated individuals to join our team!

As an Office Technology Manager in the Distributed Operations Department of Marsh & McLennan Companies Corporate, you will be responsible to coordinate, manage and perform technology support for office environment across multiple operating companies. You will also be responsible to provide guidance for technical solutions that address business and office requirements. And provides support to end users by installing and assisting with the operation of their workstations, business applications, and related equipment.  The successful candidate will manage staff performance and the quality of service provided. 


Performs installation, training, maintenance, troubleshooting and repair of desktop technology hardware and software

Assists in the setup and operation of audio visual hardware as required by end user

Determines appropriate hardware and software based on corporate policy and end user requirements

Responds to incidents within SLA or within a timely manner with appropriate level of urgency, and follows up with customers on all issues

Escalates incidents and questions to appropriate support groups

Assists in disconnecting, moving and reconnecting desktop technology hardware for single user, multi-user and office moves

May assist in administration and maintenance of technology infrastructure components

May assist in installation, maintenance, troubleshooting and repair of office telephony systems

Manages field support operations through internal staff and external vendor support groups within assigned office(s)

Manages support for all office infrastructure technologies across all tiers within agreed timeframes or SLAs

Ensures infrastructure systems are maintained in accordance with service owner guidelines and are in compliance with Business Continuity agreements

Ensures staff follows operational guidelines, principles, and processes as described by senior management

Collaborates with peers and senior managers to define, enhance, and adhere to defined processes for all operational tasks

Conducts periodic reviews to ensure compliance with regulatory guidelines, MGTI and operating company policies, and best practices within MGTI and IT industry standards

Proactively meets with office leadership on a quarterly basis and reports up to MTM/RTM.

Follows up on quarterly meetings and shares results with MTM/RTM

Participates in local office leadership meetings as appropriate

Provides expert advice and consultation to colleagues

Escalates strategic issues and requests through MTM/RTM

Directly participates or assists RTM in approved MGTI projects

Coordinates local “projects” such as moves, acquisitions, etc

Provides coaching and mentoring to subordinates

Performs staff performance and salary reviews

Provides input for budgeting, improving processes and maintaining standards

Manages activities of outsourced staff (as applicable) and follows up on service issues

Works with HR managers and senior staff to document and remediate performance issues with staff and takes appropriate follow-up actions

Uses corporate incident management system to record and track all support work

Maintains accurate hardware and software records for corporate assets

Performs time tracking tasks as required

Assists with the procurement of hardware and software

Supports team’s abilities and functions through positive customer relations

Contributes to the improvement and enhancement of processes and procedures

Gains additional knowledge and stays abreast of current technologies through employee and company sponsored training, periodicals, and regular interaction with other team members

Performs related duties as assigned by management','!*!

Bachelor’s degree in a technology related discipline;

OR a combination of work experience, education and training equivalent to a four-year college degree in a technology related discipline

Minimum of three years related work experience; five years preferred

Minimum of one year management experience; OR demonstrated leadership abilities

Knowledge of company desktop operating systems and software

Knowledge of standard computer hardware

Superior customer service skills

Ability to work within a team environment

Ability to independently plan, organize and prioritize one’s own activities

Ability to express ideas clearly in both written and oral communications

Ability to coach and develop subordinates to encourage high performance

Microsoft or other certifications desired (i.e. MSCDT, MCP, MCSE)

Ability to work in a typical office environment

Ability to lift and move desktop and other related hardware

Frequent, local travel may be required depending on location

Occasional, distant travel may be required

Occasional evening and weekend work may be required

Marsh & McLennan Companies offers competitive salaries and comprehensive benefits and programs including: health and welfare, tuition assistance, pension and 401K, employee assistance program, domestic partnership benefits, career mobility, employee network groups, volunteer opportunities, and other programs. For more information about our company, please visit us at:

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. For more information, please visit us at:

 ','Computer Operations','US-TX-Dallas','','','','','are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.','Office Technology Manager - Marsh & McLennan Companies Corporate

66 days 6 hours ago



Office Technology Manager - Marsh & McLennan Companies Corporate MARSH & MCLENNAN COMPANIES, INC - Dallas, TX, United States


Location: Dallas, TX

Company Profile:
Marsh & McLennan Companies is a professional services firm like no other — a global network of more than 60,000 experts in risk, strategy, and people, united by an unusually collaborative culture that transcends business units and borders. We bring the best people together to help clients discern new possibilities and pursue them with success. For 146 years, we have grown by helping our clients prosper amid changing times and technologies, from the Industrial Revolution to the digital age. Our work today embraces many of society’s most complex challenges: sustainable business growth; the health, wealth, and performance of organizations' people; resource security; cyber security; economic instability; climate change; and terror threats.