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Expeditors International of Washington, Inc.

Ocean Import Agent

Expeditors International of Washington, Inc. - Atlanta, GA

Job Description

Ensure timely and accurate movement of freight and information, while providing exceptional customer

service within the Ocean Import Department.

Major Duties and Responsibilities

Ensure smooth and timely freight process flow.

Ensure accurate and timely data entry into our operating system.

Track and trace Ocean Import files as required. This can be either internally via exp.o or externally via airline websites or by telephone to airline offices.

Use Tree View on daily basis.

Ensure timely delivery of freight to customers for Import shipments.

Ensure documents are timely sent to customer or broker for customs purposes.

Ensure accurate  and timely client and vendors billing.

Interact with our customers in arranging their international shipments, meeting customer

service standards.

Contribute to maintain strong relationships with vendors (steamship lines, trucking

companies, and others).

Meet compliance at all times to regulations. This includes internal policies and

procedures such as Operational Process Standards (OPS) and external

government regulations or customer’s policies / requirements.

Understand department process flow, constantly looking for areas of improved


Ensure all customers standard operating procedures are followed and updated in the


Meet KPI standards, as per the company’s procedures.

Overseas communications, timely responses to emails and requests (internal and


Job Requirements:


6 months to 1 year related experience and/or training; or equivalent combination of education and experience.

Understanding of air documentation process a plus.

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

Pro-active, strong organizational skills.

Good computer skills (Excel, Word, PowerPoint).

IATA certification (preferred)

Fluent in English.

Personal Development

Meets company Standards of 52 hours Training per year

Complete and attend training classes as required


Adhere to the company's 10 culture elements. Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor and visionary.

Additional Information

Reporting Structure:

Ocean Import Lead Agent, Supervisor and Manager

Salary: Negotiable

Expeditors offers excellent benefits

Paid Vacation, Holiday, Sick Time

Health Plan: Medical, Prescription Drug, Dental and Vision

Life and Long Term Disability Insurance

401(k) Retirement Savings Plan (US only)

Employee Stock Purchase Plan

Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

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Expeditors International of Washington, Inc.


Ocean Import Agent Expeditors International of Washington, Inc. - Atlanta, GA, United States


Location: Atlanta, GA

Company Profile:
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 14,600 trained professionals in a worldwide network of over 250 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions.