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The Hartford Financial Services Group, Inc.

Nurse Telephone Intake

The Hartford Financial Services Group, Inc. - Rancho Cordova, CA

Nurse Telephone Intake','1800487','!*!Nurse Telephone Intake is responsible for gathering, receiving and documenting necessary information from a claimant or claimant representative in a contact center environment.   Utilizes clinical knowledge to begin claim evaluation and pursue additional clarifying & pertinent information that will provide insight into the claimant's clinical status and their ability to perform job duties.  Communicates effectively (oral & written) to provide exceptional customer service.


Gathers, receives and documents necessary information from claimants and or representatives to initiate and begin evaluation of disability claim

Refers to case templates to identify any account specific instructions that require customized communications to claimant at Intake  

Provides caller with explanation of Intake & subsequent claims process

Customize claimant interview to obtain medical information specific to functional limitations and work requirements in order to determine if limitations are reasonable and medically supported.  

Determine medical complexity and appropriate duration assignment and/or a medical milestone for those claims assigned a duration/ milestone.

Discuss & assess job modification and RTW expectations as appropriate to the claim.  

Provides responsive, knowledgeable, empathetic, and courteous service in all customer interactions, both internal and external

Maintains acceptable level of claim/call quality per formal quality review guidelines

Demonstrates effective & professional oral communication skills (responsive, knowledgeable, empathetic, and courteous communication)

Accurately enters employee / employer / physician intake information into Clinical Intake DCS screens and document any relevant information in DCS comments

Clearly & concisely documents clinical impression to enable Claims Ability Analyst to make an appropriate claims decision based on EEs condition & functionality ','!*!QUALIFICATIONS:

The role requires a licensed or certified professional clinician with broad spectrum of knowledge about anatomy & physiology and at least 2 years of experience in working with adults in a clinical setting.

RN/LPN with active license 

Clinical Case Management experience preferred  

Minimum of 2 years clinical experience  

Excellent communication skills  

Excellent keyboard/automation skills 

Must be willing to work 9:30-6:00  

Training scheduled to start March 26th and will be held for a minimum of 4 weeks.  *Regular hours after will be 9:30 am – 6pm in perspective time zone.  Following training, a mentor will be provided to assist with continued development.   

Behaviors at the Hartford

Deliver Outcomes – Demonstrate a bias for speed and execution that serves our shareholders and customers.

 Operate as a Team Player – Work together to drive solutions for the good of The Hartford.

Build Strong Partnerships – Demonstrate integrity and build trust with others.

Strive for Excellence – Motivate yourself and others to achieve high standards and continuously improve.


This position can be located in any of the following office locations: Bloomington, MN;

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression

 ','Service Claims','United States-California-Rancho Cordova','','Full-time','Individual Contributor','High School Diploma/GED (±11 years)','Standard','Day Job','Regular','Non-exempt','Non-exempt','No','Feb 7, 2018','No','No','Nurse Telephone Intake

10 days 19 hours ago

The Hartford Financial Services Group, Inc.


Nurse Telephone Intake The Hartford Financial Services Group, Inc. - Rancho Cordova, CA, United States


Location: Rancho Cordova, CA

Company Profile:
The Hartford is in business to protect what is most valuable to customers—their homes, cars, businesses, income, and employees. We help individuals and businesses prepare for the unforeseen with insurance and income protection so they can prevail through loss, accident, or disability.