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Liberty Mutual Insurance Company

No Fault Claims Unit Manager

Liberty Mutual Insurance Company - Uniondale, NY

No Fault Claims Unit Manager','92082','!*!Advance your career at Liberty Mutual - A Fortune 100 Company!

Are you looking for an opportunity to lead a claims team with a responsible company that has consistently outpaced the industry in year over year growth?  Liberty Mutual Insurance has an excellent claims management opportunity available.

The Claims Unit Manager is responsible for the development and performance of several claims teams who manage, investigate, and resolve claims of all complexities, ensuring a high quality work product. The Claims Unit Manager advocates for a culture of claims customer service excellence where all are committed to providing a differentiated customer experience.

This position is located in Uniondale, NY.

Responsibilities:

Owns the development and performance of several claims teams ensuring the quality, accuracy, and timely resolution of claims of all complexities. Continuously develops talent by creating opportunities for direct reports to grow and strengthen new skills.

Advocates claims customer service excellence by building empathy and passion for the customer experience that meets and exceeds customer expectations.

Demonstrates a passion and vision towards a highly effective and engaged employee culture. Selects top talent, delivers continuous coaching, rewards and recognizes employees to reinforce behaviors that ensure service excellence, and holds other accountable for the development of their teams. 

Monitors the performance of teams and claims team managers, analyzing any problematic trends to identify root cause problems. Escalates issues or may recommend solutions to operational leadership. Advocates a culture committed to identifying process efficiencies to continuously improve how work is completed.

Resolves complaints, problems, and coverage questions that are escalated from teams, escalating further if needed. Collaborates effectively with internal and external stakeholders including existing policyholders, the business community and governmental agencies, to ensure compliance with regulatory and company standards.

Promotes and advocates business unit goals and objectives, ensuring alignment with broader claims functional goals.','!*!Qualifications:

Ability to lead and manage multiple claims teams (or Claims Reps /Specialists) and effectively communicate operational procedures.

Knowledge of principles and methods pertaining to the claims field; knowledge of claims management practices, company operations and policies.

Advanced insurance related designations / CPCU preferred.

7-10 years of relevant and progressively more responsible claims work experience required, Bachelor's degree preferred.

Benefits:

We value your hard work, integrity and commitment to positive change. In return for your service, it’s our privilege to offer you benefits and rewards that support your life and well-being. To learn more about our benefit offerings please click here.

Overview:

At Liberty Mutual, we give motivated, accomplished professionals the opportunity to help us redefine what insurance means; to work for a global leader with a deep sense of humanity and a focus on improving and protecting everyday lives.  We create an inspired, collaborative environment, where people can take ownership of their work; push breakthrough ideas; and feel confident that their contributions will be valued and their growth championed.

We’re dedicated to doing the right thing for our employees, because we know that their fulfillment and success leads us to great places. Life. Happiness. Innovation. Impact. Advancement. Whatever their pursuit, talented people find their path at Liberty Mutual.','Claims','US-NY-Uniondale','','Full-time','110,200.00','142,700.00','Bachelor's Degree (±16 years)','Day Job','','No Fault Claims Unit Manager

5 days 13 hours ago

Liberty Mutual Insurance Company

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No Fault Claims Unit Manager Liberty Mutual Insurance Company - Uniondale, NY, United States

   

Location: Uniondale, NY

Company Profile:
Liberty Mutual Holding defends our freedom to buy car insurance. As the parent company of Liberty Mutual Group and its operating subsidiaries, Liberty Mutual is one of the top property/casualty insurers in the US and among the top 10 providers of automobile insurance. The company also offers homeowners' insurance, workers compensation, general liability, group disability, fire and surety, and commercial lines for small to large companies. Liberty Mutual operates through four business divisions: Personal Insurance, Commercial Insurance, Liberty International, and Global Specialty. It distributes its products through a diversified blend of independent and exclusive agents, brokers, and direct sales.