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Old Dominion Freight Line, Inc.

National 3PL Collections Clerk

Old Dominion Freight Line, Inc. - Thomasville, NC

National 3PL Collections Clerk

Old Dominion Freight Line, Inc.



Job #658078543

Job Description

Old Dominion Freight Line has an open position for a Collections Clerk in the Thomasville, NC area. The responsibilities of the Collections Agent position include calling on past due customers and advise customers on current payment policies. Must have a desire to build relationships and communicate with our customers to ensure proper payments on a timely basis. The goal of this role is to minimize the amount of past due payments, by building relationships and educating our customers on Old Dominions payment policies.


Make calls to past due customers for payment.

Must be comfortable cold calling or emailing approximately 80-150 accounts per day.

Ask questions relating to non-payment or slow payment.

Ensure proper billing addresses, linkages, and pricing.

Investigate customer disputes and facilitate correction.

Establish rapport with customer contacts.

Communicate customer needs to other departments.

Researches check applications and remittance.

Determines when to place in legal for collections.

Send aging documents, invoices and recaps as requested.

Handles incoming mail from the customers.

Take credit card payments.

Update spreadsheets on a daily basis.


High School Diploma or Equivalent preferred

Experience with AS400.

Must have experience with Outlook.

Good Telephone Etiquette

Proficient with Word, Excel, and 10 Key

Join the OD Family Today!

As a Full Time member of our Family, you are eligible to receive:

Health, Dental & Vision Benefits

Short Term & Long Term Disability

Flex Spending Accounts

401(k) retirement Plan

Wellness Program

Employee credit Union, Vacation & Holiday

“Birthday Holiday” who doesn’t love some extra attention on their Birthday?

Part Time Employees are eligible for some benefits until Full Time employment is available

Old Dominion Freight Line, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, and/or gender expression, sexual orientation, age, disability, pregnancy, genetic information, military status, Vietnam Era and/or veteran status, or any other characteristic protected by applicable law(s).

Requisition ID





Customer Service/Support



Position Type

Regular Full-Time



Updated 05/07/2018

11 days 10 hours ago

Old Dominion Freight Line, Inc.


National 3PL Collections Clerk Old Dominion Freight Line, Inc. - Thomasville, NC, United States


Location: Thomasville, NC

Company Profile:
From a single truck running a 94-mile route in Virginia to a global transportation company with nearly 15,000 employees, OD has a rich and proud heritage. The values that drove our founders decades ago still inspire us today-helping you, and the world, keep promises.