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Global Payments Inc.

NOC Analyst 2

Global Payments Inc. - Atlanta, GA

Job Description
Summary:Responsible for performing routine operations related to telecommunications network monitoring and maintenance. Follow operational procedures or instructions of higher level technical personnel. Job Details: Job Duties & Responsibilities The NOC Analyst II is responsible for monitoring all aspects of the Global Payments infrastructure, both network and application trouble tickets are to be worked and escalated when required. Uses a wide range of tools to detect, diagnose and troubleshoot incidents. Detailed knowledge and troubleshooting skills within a range of security, switching and routing hardware, including but not limited to:  Checkpoint Juniper Cisco F5 The position requires basic knowledge of Windows/Unix OS and Active Directory/DNS administration.  Skills & Qualifications A high level of understanding of routing, switching and firewall configurations and the associated protocols (BGP, EIGRP, OSPF)  Experience utilizing tools to monitor network uptime & availability. Detailed appreciation of LAN, WAN and troubleshooting concept, including coordination with multiple cross-functional teams internally, and working with telecom vendors on circuit support. Understanding of OSI Layer and troubleshooting layers 1 – 7. Analyzing network capacity and throughput. Experience in incident management A high level of written and verbal communication skills in order to convey status and resolutions to a wide range of audiences. Must be able to perform at a high level both individually and within a team Updates and resolutions of in-depth technical issues to a wide range of audiences. Documentation skills, including all aspects of trouble-ticketing (including Incident, Request and Change types of tickets) and managing SharePoint and NOC shared-drive postings. Identify and document troubleshooting and resolution steps and training. Minimum Requirements 3 – 5 Years’ experience in a NOC environment 3 Years Cisco IOS, router, and switch. 3 Years of experience with Juniper firewall, F5 LB, CheckPoint, Solarwinds, Zabbix, Monolith, and MS Visio a plus We are an EOE F/M/D/V.  Global Payments, Inc. provides equal employment opportunities to all employees and applicants for employment without regard to race, color creed, religion, sex, national origin, age, citizenship, disability, veteran status or any other protected status. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department. Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of responsibilities, duties and skills required.

17 days 20 hours ago

Global Payments Inc.


NOC Analyst 2 Global Payments Inc. - Atlanta, GA, United States


Location: Atlanta, GA

Company Profile:
With a relentless commitment to "go above and beyond” for our customers rooted in our corporate values, we seek to ensure all of our payment processing services meet the demanding needs of business today and set the standards for tomorrow. With every transaction, with every service, with every product and every system, Global Payments builds trust in every transaction.