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Becton, Dickinson and Company

Molecular Application Specialist, Los Angeles ( BD Diagnostics/ Field Training/Pre/Post Sales)

Becton, Dickinson and Company - Los Angeles, CA

Molecular Application Specialist, Los Angeles ( BD Diagnostics/ Field Training/Pre/Post Sales)

in

Los Angeles

California

Job Description SummaryJOB SUMMARY:

Reporting to the Women’s Health & Molecular Applications Manager, the Molecular Applications Specialist provides high-level technical and application training to BD Customers within clinical, public health, and industrial laboratory settings. This position has a primary focus on training in diverse settings; promoting sales of BD instrumented platforms and total system solutions, and assisting with on-site customer installation and troubleshooting.

Job Description

MOLECULAR APPLICATION SPECIALIST - LOS ANGELES

Technical / Application Training

Conducts comprehensive user training on BD instrumented platforms and achieves customer competency, optimal utilization, and self-sufficiency

Conducts training for BD associates in BD instrumented platforms as necessary

Demonstrates proficiency in application of BD instrumented platforms and software by uncovering customer’s needs, implementing customized solutions, and assuring rapid adoption

Contributes to laboratory workflow productivity and other customer needs to maximize efficiency and efficacy of platform training

Collaborates with Technical Service and Support and Field Service to enhance customer experience

Provides expertise in all stages of the sales cycle by assisting sales associates in enlightening technical features and functions of BD Instrumented platforms

Actively engages in regional Sales and Marketing programs in delivering optimal service portfolio to the customers

Ensures the fulfillment of and adherence to internal policies and procedures

Actively provides product and platform knowledge and technical input to Research and Development for continual product improvement

Drives implementation process and full utilization of BD instrumented platforms

Documentation Development & Compliance

Collaborates with BD Technical and Training Center associates to develop training programs and departmental Standard Operating Procedures (SOPs) for instrumented platforms

Ensures the fulfillment, continual improvement, and critical review of field-related job aides, learning aides, certification manuals, presentations, and evaluations including package inserts, software system specifications and other technical documentation

Maintains appropriate records and documentation as required by the department and company

Sales and Marketing Support

Conducts product demonstrations while promoting product value to support the sales of BD instrumented platforms at trade shows, BD sponsored workshops, and customer sites

Provides technical input to National and World-Wide Marketing Managers

Assists local, regional, and national sales associates and management during the sale of BD instrumented platforms by providing customized presentations

Technical Input to New Product Development

Support all new assays and products prior to formal launch

Works with all stakeholders involved (FSEs, Technical Services, R&D, Global, Marketing, etc.) to launch a new assay or product to meet company deadlines

MINIMUM QUALIFICATIONS

EDUCATION AND EXPERIENCE:

B.S. degree in Medical Technology, Clinical Laboratory Science, Biological Sciences, or Molecular/Microbiology advanced degree desirable.

Training in Train-the-Trainer methods, instructional design / development, adult educational methods desirable

Minimum 5 years relevant experience in a clinical hospital or reference laboratory setting

Ability to travel domestically.

Ability to be on call during evening/weekend as needed.

KNOWLEDGE AND SKILLS:

Knowledge of technical and workflow related aspects important to implementation of molecular instrument platforms within clinical and public health laboratory settings

Demonstrated project management, teaching, motivational and organizational skills with a proven track record of accomplishments

Demonstrated effective interpersonal skills including effective internal and external communication and conflict resolution skills

Familiarity with regulatory agencies (i.e. CAP, CLSI, Cumitech, CLIA) and quality procedures are highly desirable

Models effective training, education, and presentation/demonstration of products

Consistent professionalism in customer, cross-team/functional interactions with high concern for customer needs and expectations

Works well in diverse and team environments

Initiates and willingly accepts new assignments and successfully completes them

Knowledge and experience with Technical and Application support

Works with positive attitude, able to communicate the departmental and organizational vision and goals, guiding team members in achieving these goals

Constantly and persistently strives for driving excellence in technical and customer facing skills with team members

Good working knowledge of various computer software applications (i.e. MS office, Access) and Laboratory Information Systems (LIS) are preferred

COMPETENCIES:

Sales/sales support (Proficient):Understands the value proposition of BD instrumented platform and products while effectively providing demonstrations and other sales supporting activities promoting change management

Teaching/training (Proficient):Effectively instructs, observes, and evaluates trainees on medical equipment or devices consistent with an understanding of regulatory requirements; identifies gaps in learning and encourages optimal use; completes electronic training and service documentation

Project Management (Proficient):Achieves operational objectives by contributing information and recommendations to implement BD instrumented platforms including

Preparing and completing actions to industry and customer-service standards

Assuring projects are on-time, in budget, and within specifications

Determining system improvements and implementing change management

Managing from sales support to post go-live

Driving for results

Customer Focus (Mastery): Is dedicated to meeting the expectation and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.

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Primary Work LocationUSA MD - Baltimore

Additional Locations

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Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status

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5 days 17 hours ago

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Molecular Application Specialist, Los Angeles ( BD Diagnostics/ Field Training/Pre/Post Sales) Becton, Dickinson and Company - Los Angeles, CA, United States

   

Location: Los Angeles, CA

Company Profile:
BD is a medical technology company that serves healthcare institutions, life science researchers, clinical laboratories, industry and the general public. BD manufactures and sells a broad range of medical supplies, devices, laboratory equipment and diagnostic products. BD is headquartered in the United States and has offices in more than 50 countries worldwide.