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T-Mobile USA, Inc.,(metropcs)

Mobile Associate, Bilingual Spanish - Retail Sales

T-Mobile USA, Inc.,(metropcs) - Las Vegas, NV

Job Description:Mobile Associate (MA) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile! They\u00c3\u00a2\u00e2\u00ac\u00e2\u00a2re brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving. They immerse themselves in meaningful connections with our customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They continuously work to build expertise in uncovering our customers\u00c3\u00a2\u00e2\u00ac\u00e2\u00a2 needs and have a passion to educate, demonstrate and recommend device and service solutions. This role is a learning role, where new experts are working with their team and proactively building skills and competencies, in preparation for the next level up as a Mobile Expert.Responsibilities:Builds proficiency related to serving and selling to our customers, while providing a best in class customer experience and building loyalty by:\u00c3\u00a2\u00e2\u00ac Helping customers pick up right where they left off in their shopping journey, whether online, through Customer Care or in-store. \u00c3\u00a2\u00e2\u00ac Exploring individual needs and providing hands-on demonstrations of the latest and greatest technology in-store. \u00c3\u00a2\u00e2\u00ac Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices. \u00c3\u00a2\u00e2\u00ac Guide your customers through their purchasing experience thoughtful questions, informative answers and sharing your expertise. \u00c3\u00a2\u00e2\u00ac Approaching service and sales needs with patience, honesty and empathy. Becomes skilled with and consistently leverages digital tools in interactions and onboarding to actively demonstrate: \u00c3\u00a2\u00e2\u00ac How our ever expanding-coverage stacks up in our customer\u00c3\u00a2\u00e2\u00ac\u00e2\u00a2s neighborhood, providing them with a lightning fast LTE network! \u00c3\u00a2\u00e2\u00ac Why T-Mobile plans and services will let our customers live unlimited, feel the love, stay connected and go further. \u00c3\u00a2\u00e2\u00ac How we\u00c3\u00a2\u00e2\u00ac\u00e2\u00a2re redefining how wireless is done, down to device and account inspection, review and troubleshooting. Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources. Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology. Builds relationships with and partners with T-Mobile employees across channels, including business and customer service to: \u00c3\u00a2\u00e2\u00ac Collectively own the customer experience and resolve issues, creating a seamless, run-around-free environment. \u00c3\u00a2\u00e2\u00ac Successfully identify and handoff small business leads.Qualifications:\u00c3\u00a2\u00e2\u00ac Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers.\u00c3\u00a2\u00e2\u00ac Desire to be a part of the game-changing T-Mobile store team. \u00c3\u00a2\u00e2\u00ac Competitive drive and confidence to succeed in a fast-paced sales environment. \u00c3\u00a2\u00e2\u00ac Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. \u00c3\u00a2\u00e2\u00ac Effective at balancing customer experience and performance goals.Minimum Qualifications:\u00c3\u00a2\u00e2\u00ac 6 months of customer service and\/or sales experience, Retail environment preferred\u00c3\u00a2\u00e2\u00ac At least 18 years of age\u00c3\u00a2\u00e2\u00ac Legally authorized to work in the United States\u00c3\u00a2\u00e2\u00ac High School Diploma or GED\u00c3\u00a2\u00e2\u00ac Work varied shifts, seven days per week, which may include evenings, weekends, and holidays\u00c3\u00a2\u00e2\u00ac Written and verbal communication skills\u00c3\u00a2\u00e2\u00ac Tech savvy\u00c3\u00a2\u00e2\u00ac Demonstrated creative problem solving\u00c3\u00a2\u00e2\u00ac Bilingual: Fluent in English and SpanishCompany Profile:As America\u00c3\u00a2\u00e2\u00ac\u00e2\u00a2s Un-carrier, T-Mobile US, Inc. (NASDAQ: \u00c3\u00a2\u00e2\u00ac\u00c5TMUS\u00c3\u00a2\u00e2\u00ac?) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company\u00c3\u00a2\u00e2\u00ac\u00e2\u00a2s advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http:\/\/www.t-mobile.comEOE Statement:We Take Equal Opportunity Seriously - By ChoiceT-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.,employmentType:[,OTHER],title:Mobile Associate, Bilingual Spanish - Retail Sales,url:https:\/\/\/job\/4092200\/mobile-associate-bilingual-spanish-retail-sales\/,jobLocation:{@type:Place,address:{addressLocality:Las Vegas,addressRegion:Nevada,addressCountry:United States,postalCode:89130}},hiringOrganization:{@type:Organization,name:T-Mobile,logo:https:\/\/\/files\/pictures\/T-Mobile.png,sameAs:http:\/\/\/military},occupationalCategory:[Retail,Sales],industry:Retail, Sales} {@context:http:\/\/,@type:BreadcrumbList,itemListElement:[{@type:ListItem,position:1,item:{@id:https:\/\/\/jobs\/,name:Jobs}},{@type:ListItem,position:2,item:{@id:https:\/\/\/job\/4092200\/mobile-associate-bilingual-spanish-retail-sales\/#,name:Mobile Associate, Bilingual Spanish - Retail Sales}}]}

14 days 6 hours ago

T-Mobile USA, Inc.,(metropcs)


Mobile Associate, Bilingual Spanish - Retail Sales T-Mobile USA, Inc.,(metropcs) - Las Vegas, NV, United States


Location: Las Vegas, NV

Company Profile:
We announced that MetroPCS and T-Mobile have officially joined forces. We believe things are only going to get better for you as we aim to provide you with more phone choices, more value and more coverage and resources now that we have combined MetroPCS and T-Mobile.