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Starwood Hotels & Resorts Worldwide, Inc.

Mgr Restaurant

Starwood Hotels & Resorts Worldwide, Inc. - Sacramento, CA

Position Type ManagementStart Your Journey With Us At Sheraton, we go above and beyond in everything we do. We are inspired by our guests and one another \u2013 and are driven to make things better. We love what we do, and we give it all we\u2019ve got \u2013 on property and off. When guests stay with us, it\u2019s not just a room with a bed that they\u2019re buying. It\u2019s an experience. We\u2019re looking for someone who is ready to go beyond in everything they do. If you are someone with a genuine drive to improve your life and the lives of those around you, we encourage you to explore careers with Sheraton. JOB SUMMARYAreas of responsibility include Restaurants\/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan.CANDIDATE PROFILE Education and Experience\u2022 High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.OR\u2022 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.CORE WORK ACTIVITIESManaging Day-to-Day Operations\u2022 Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.\u2022 Maintains service and sanitation standards in restaurant, bar\/lounge and room service areas.\u2022 Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.Leading Food and Beverage Team\u2022 Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial\/business decision making; demonstrates honesty\/integrity; leads by example.\u2022 Encourages and builds mutual trust, respect, and cooperation among team members.\u2022 Serves as a role model to demonstrate appropriate behaviors.\u2022 Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.\u2022 Develops specific goals and plans to prioritize, organize, and accomplish your work.\u2022 Ensures and maintains the productivity level of employees.\u2022 Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.\u2022 Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.\u2022 Ensures compliance with all applicable laws and regulations.\u2022 Ensures compliance with food handling and sanitation standards.\u2022 Ensures staff understands local, state and Federal liquor laws.\u2022 Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.\u2022 Establishes guidelines so employees understand expectations and parameters.\u2022 Monitors alcohol beverage service in compliance with local laws.Ensuring Exceptional Customer Service\u2022 Provides services that are above and beyond for customer satisfaction and retention.\u2022 Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.\u2022 Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.\u2022 Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.\u2022 Empowers employees to provide excellent customer service.\u2022 Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.\u2022 Handles guest problems and complaints.\u2022 Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.\u2022 Ensures corrective action is taken to continuously improve service results.\u2022 Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.\u2022 Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).Managing and Conducting Human Resource Activities\u2022 Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.\u2022 Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.\u2022 Ensures employees are treated fairly and equitably. Strives to improve employee retention.\u2022 Ensures employees receive on-going training to understand guest expectations.\u2022 Solicits employee feedback, utilizes an \open door\ policy and reviews employee satisfaction results to identify and address employee problems or concerns.\u2022 Strives to improve service performance.\u2022 Ensures recognition is taking place across areas of responsibility.Additional Responsibilities\u2022 Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.\u2022 Analyzes information and evaluating results to choose the best solution and solve problems.\u2022 Assists servers and hosts on the floor during meal periods and high demand times.\u2022 Recognizes good quality products and presentations.\u2022 Supervises daily shift operations in absence of Assistant Restaurant Manager.\u2022 Oversees the financial aspects of the department including purchasing and payment of invoices.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

19 days 3 hours ago

Starwood Hotels & Resorts Worldwide, Inc.


Mgr Restaurant Starwood Hotels & Resorts Worldwide, Inc. - Sacramento, CA, United States


Location: Sacramento, CA

Company Profile:
Starwood Hotels & Resorts Worldwide, Inc. is the most global high-end hotel company in the world. Our strength lies in nine distinct lifestyle brands, an award-winning loyalty program and 181,400 talented associates worldwide.