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Y of Cental Maryland

Member Services Representative

Y of Cental Maryland - Baltimore, MD


The Member Services Representative (MSR) is responsible for meeting the needs of Y members, guests and program participants for the express purpose of making each visit to the Y a positive experience through whatever means consistent with the Y of Central Maryland policy and procedure. This position is the main point of contact for the entire membership base.


Demonstrates courteous, caring and professional demeanor at all times.

Greets all persons with a positive and cheerful greeting, using their name and offering to assst them with information or program/membership registration.

Sells membership and programs appropriate to the needs of the members, current and prospective.

Demonstrates current knowledge of all programs, services and events contained in our seasonal program brochure.

Responsible for handling, receipting, batching and accountability of checks, cash and charges presented during shift.


Lifting up to 50lbs, sitting, standing for up to entire shift, walking for up to the entire shift.

Busy member service desk requires physical ability to stand for long periods of time.

Accompanying prospective members on guided tours.

Extensive use of computer terminals and call center with multiple phone lines.

Required Skills

Telephone etiquette and excellent interpersonal communications skills necessary.

Sales and customer service experience preferred but not required.

Basic computer literacy and typing skills required.

Required Experience

A high school diploma is desired but not necessary.

Sales and/or customer service experience preferred but not required.

7 days 9 hours ago

Y of Cental Maryland


Member Services Representative Y of Cental Maryland - Baltimore, MD, United States


Location: Baltimore, MD

Company Profile:
The Y of Central Maryland is a charitable organization dedicated to developing the full potential of every individual through programs that build healthy spirit, mind and body for all.