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American Airlines

Member Services Representative, AA Credit Union Branch Operations Part Time - Military veterans preferred

American Airlines - Chicago, IL

Location: Chicago O'Hare Intl Apt (ORD-TRML)\u00a0Additional Locations: NoneRequisition ID:\u00a013383\u00a0

Job Description\r

American Airlines Federal Credit Union, well known for its financial leadership, innovation and service, has an opening for a part-time Member Services Representative at its branch located in Rosemont, Illinois. This position will be responsible for\u00a0building positive relationships with American Airlines Credit Union members, which is key in understanding member needs and recommending appropriate products and services to fulfill those needs.
Principal Duties and Responsibilities

Opens new accounts, sells and processes Credit Union services for new and existing members
Posts deposits and processes loan payments
Processes various monetary transactions and maintains account information
Performs Notary Services as required
Creates and promotes positive name recognition for the Credit Union
Works with branch/department managers and leverages cross-selling opportunities
Researches member inquiries and provides solutions as required in a timely manner
Maintains awareness of all branch functions and duties to provide proper support and coverage at all times
Implements and enforces internal control and security measures in accordance with Credit Union policies and government regulations
Fosters a culture that promotes teamwork, service excellence\u00a0and relationship building within the covered branches and overall organization
Works a rotating Saturday schedule depending on job location
Performs other duties as assigned
Job Qualifications\r

Minimum Qualifications

High school diploma or GED
Must pass applicable American Airlines pre-hire compliance checks
Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable
Must have an acceptable credit history, which will be verified (e.g., no past due accounts, charge-offs, collection items or bankruptcies)\u00a0
The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act\u00a0

Preferred Qualifications

College degree in\u00a0business, finance, or related area,\u00a0or equivalent financial services experience
Previous\u00a0banking or Credit Union experience
Previous experience in a service-culture environment

Factors that determine level

Level of education and/or equivalent, relevant experience
Ability to work independently and/or amount of direction needed
Scope and complexity of work
Level of authority and latitude in making decisions
Job Qualifications (Continued)\r

Knowledge, Skills & Abilities

Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
Ability to exercise excellent member service skills
Ability to perform in a service-culture environment with a desire to cross sell Credit Union products and services
Ability to perform in a fast paced environment, handle multiple tasks and function as an integral part of a team
Ability to interact professionally with all employees and members
Ability to effectively communicate with all levels both verbally and written
Ability to speak, read, and write Spanish is a plus
Ability to work independently and with minimal supervision
Ability to perform basic math calculations and analyze data
Ability to self-motivate with strong organization skills and capacity for attention to detail
Ability to effectively prioritize work and meet deadlines
Ability to sit and/or stand for extended periods of time
Ability to work varying schedules, including evenings and weekends
Ability to maintain satisfactory performance and attendance
\rAdditional Locations: NoneRequisition ID:\u00a013383\u00a0

3 days 22 hours ago

American Airlines


Member Services Representative, AA Credit Union Branch Operations Part Time - Military veterans preferred American Airlines - Chicago, IL, United States


Location: Chicago, IL

Company Profile:
At the company's annual meeting in May 1982, stockholders approved a plan of reorganization under which a new holding company, AMR Corporation, was formed and became the parent company of American Airlines. The reorganization took effect on Oct. 1, 1982. The formation of AMR had no effect on day-to-day operations of American, but it did – and still does – provide the company with access to sources of financing that otherwise might not be available. The holding company structure also allows the company to take advantage of appropriate new opportunities. The name "AMR" was taken from the airline's three-letter New York Stock Exchange trading symbol. It simply stands for "American."