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Medical Assistant (Paradise Valley)

CIGNA - Phoenix, AZ

Medical Assistant (Paradise Valley)','17003122','!*!Summary

The Medical Assistant (MA) is an integral member of the

multi-disciplinary health care team who function under the supervision of the

physician.  The medical assistant assists

clinicians, registered nurses, and licensed practical nurses in delivering

quality care to patients according to Cigna standards, Arizona Department of

Health Services requirements, and OSHA regulations.  This position functions as a link between the

clinician and the patient by obtaining a thorough patient history, taking vital

signs, assisting with coordination of care, and maintaining a positive and

efficient patient experience during the office visit.  The MA contributes to the organization’s

drive to achieve the “Triple Aim”: improve the individual care experience;

improve quality and the health of Cigna Medical Group’s population, and reduce

the cost of care for our population. 



Clinical Responsibilities and Essential Functions

Performs routine patient care in a professional manner.

•             Manages

patient flow in an efficient manner to accommodate patient needs and

expectations of care.

•             Greets

the patient and escorts the patient to the examination room where initial

assessment and documentation occurs.

•             Prepares

patient to be seen by Clinician, ensuring their comfort and privacy at all times.

Takes vital signs per established protocol.

•             Obtains

patient history.

•             Updates

Medication List.

•             Communicates

physical symptoms verbalized by patients to the clinician.

•             Continues

to participate with the clinician examining and assessing the patient including

entering clinician orders. 

•             Remains

with the patient after clinician completes his/her visit in order to perform

procedures and injections, refer for or perform treatment procedures, reinforce

the treatment plan, print the discharge summary, schedule referrals and follow

up appointments, accompany patient to the unit clerk/discharge staff and to

diagnostic testing departments.

•             Schedules

and reschedules appointments as needed based upon patient preference and


•             Completes

pre-authorization requests by supplying required documentation and completing

necessary follow through.

•             Supports

management of a complex referral process by following established guidelines

and directing patients appropriately.

•             Ensures

proper coding of ICD-10 and CPT-4 codes by Clinician. Responsible for

submitting charges once review is complete.

•             Ensures

all Clinicians orders are completed by appropriate personnel. This includes

follow up and completion of overdue tasks in the EHR.

•             Performs

accurate chart preparation, including all necessary diagnostic results, consult

notes, hospital records

•             Collects,

labels, and deliver specimens for processing per Clinicians orders.(Blood,

Urine and Tissue) In certain locations, will be required to perform phlebotomy,

and/or IV Therapy.

•             Secures

patient consent (signature) for immunizations and invasive procedures.

•             Set up,

assist, and breakdown exam rooms, for minor office diagnostic and surgical

procedures, is able to perform sterile technique.

•             Clean and

Sterilize instruments per protocol if needed.

•             Passes

and maintains Cigna’s medication administration certification.

•             Administers

medications in accordance with Cigna's policies and procedures.

•             Reviews

with patients pre-printed instruction sheets and refers needs for further

teaching to Clinician or RN.

•             Manages

and operates equipment safely and correctly.

•             Consults

other departments, as needed and as appropriate, to provide for an

interdisciplinary approach to patient’s needs, e.g., referrals, prior

authorization, other Clinician offices, PHM, etc.

•             Communicates

results and/or provides instructions as directed by the Clinician in person or

via the phone.


Performs emergency response

•             Recognizes

emergency situation, seeks assistance and intervenes appropriately.

•             Monitors

patient during and following interventions observing responses and identifying


•             Assists

the team with appropriate disposition of the patient.     


Performs general office duties

•             Ensures

that filing, phone calls, and record keeping are complete and properly

identified with patient information.

•             Maintains

complete accurate documentation in the E H R.

•             Documents

all encounters following policy and protocol.

•             Notifies

appropriate personnel regarding clinician schedule changes.

•             Maintains

inventory of medical & office supplies and medications for area in a

fiscally responsible manner.

•             Ensures

safe storage of all supplies in the area.

•             Explain

the patient portal to patients, encourage and assist them in registering.


Maintains skills

•             Updates

skills through nursing workshops and continuing education programs.

•             Attends

and engages in department Staff Meetings and In-service programs.

•             Cross

trains to new procedures, team based roles and departments as needed.

•             Work in

other departments and/or travel to other centers as requested by management.

•             Assists

in orienting new employees and temporary pool staff to job responsibilities.

•             Interacts,

collaborates,   and communicates

professionally with co-workers.



•             NOTE: The

above is intended to describe the general content of and requirements of this

position and are not intended to be an exhaustive statement of duties. Specific

tasks or responsibilities will be documented as outlined by the incumbent’s

immediate supervisor.


Complexity and Scope

Under supervision the MA coordinates and delivers patient

care in the back office. Provides exceptional customer service and maintains

patient confidentiality. Demonstrates knowledge of computers, possesses written

and verbal communication skills, and promotes professional behavior.  The MA interacts with all levels of staff in

a variety of departments; physicians, patients, families as well as external

contacts, such as employees of other healthcare institutions community

clinicians and agencies concerning the healthcare of the patient.  Interacts with other healthcare clinicians in

numerous settings in order to report and ask for or clarify information.  Focus is always on a positive patient

experience.','!*! Minimum Qualifications

1.            Graduate

of approved MA program or graduate of an unapproved program with successful

completion of certification examination; graduate of a US Armed Forces medical

services program or practicing medical assistant who completed supervision

requirements prior to February 2, 2000 (“grandfather clause”).

2.            High

school diploma or GED certificate

3.            Good

communications skills

4.            Prefer

one year experience in back office, patient scheduling application experience


5.            Basic

computer skills.

6.            Current

BCLS required.US Candidates Only: Qualified applicants will be considered for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, veteran status. If you require a special accommodation, please visit our Careers website or contact us at ','','United States-Arizona-Phoenix','','3805 East Bell Road 2nd Floor','','Phoenix','85032','Clinical--Allied Health','No','No','Full-time','Day Job','Regular','Standard','Individual Contributor','','Dec 5, 2017','Medical Assistant (Paradise Valley)']);


47 days 21 hours ago


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Location: Phoenix, AZ

Company Profile:
Cigna works with employers and organizations around the world helping employees stay healthy and on the job. We work closely with brokers and consultants to develop innovative programs, help individuals and families improve their health, well-being and sense of security—and lower their medical costs. And, Cigna provides access to a global network of local physicians and hospitals—as well as 24/7/365 live customer service.