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Master Production Scheduler

Insight - Hanover Park, IL

Requisition Number: 63162 

The MPS (Master Production Scheduler) is responsible for driving the operational strategy and efficient processes that supports the needs of the Sales Organizations and our Clients through supply and demands around the Operations Execution process areas (capacity planning, scheduling, and expediting teams).  By working internally with our sales teams and internal operations leaders, the MPS will leverage our external business partners and other support teammates to drive improvements to business processes.


The  MPS is the strategic visionary and the leader for the Operations Executions process functions. The incumbent will provide guidance and counsel to the Sr Manager of Ops Execution  & VP Operations and his/her leadership teams on all matters related to Scheduling and facility OTD (on time delivery) The MPS must be versed at creating direction for the organization, driving alignment, and organizing the scheduling function to deliver the communication and demand alignment needs of the business. In addition, he/she must be forward-thinking, innovative, and lead the organization to cutting-edge solutions to support the delivery of strategic warehouse services across the enterprise.  . 


The MPS also manages our client experiences to gather new requirements and to remediate areas needing improvement.  This role will require support in the creation/implementation of a work order process though SAP, capacity planning/forecasting system and full SOP for scheduling team inclusive of designing a scheduling system. True objective is to understand organizations OTD and communicate clearly and effectively to internal clients.


The MPS works to help set the vision for their team and as such drives the KPI attainment, resource allocation, and metrics to be tracked.  The team is comprised of groups that assist with post-order support such as procurement, Client and Vendor EDI, lab, QC, Client Services, Web Services and Sales Operations. 



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


*Always focused on the client experience  and manages process area with that as the main driver *Build and maintain management level relationships within Insight, its customers and our partners when necessary. *Will need to build OTD measurements a crossed of responsible operations *Will need to assist is structure/design of our scheduling system inclusive of getting real time reporting *Assist in the creation of sales forecasting system and launch capacity planning for all operations at Chicago facilities *Develop and Mentor direct reports through communication, training and strong leadership *Utilized continuous improvement to drive transactional efficiencies while promoting a C.I. culture throughout team *Works to measure cost of process and drive waste down through process and automation *Create the strategic business plan to automate real time reporting *Assist with the management of projects for new customers and existing customers *Create process for team to work with the Purchasing Department to coordinate incoming materials to fit scheduling needs *Work closely with the sales to ensure customer needs/demands are met with established lead times *Analyze work center loads for effective capacity planning *Create expediting offering *Assume active role in daily production meetings  as a leader, works to drive a culture of trust and heathy challenge to drive better engagement and process *Develop Key Performance Indicators to evaluate the performance and determine SLA's of the scheduling team *Align with other functions on large scale projects to support the growth of the business *Set performance expectations for his/her team to drive to sustainable and predictable business results *Inspire the team through modeling our cultural imperatives *Possess both the business acumen and courage to make difficult and unpopular decisions and recommendations *Be versed at providing focused feedback and leading large-scale projects that have significant impact on the company *Participate in sales and sales operations leadership meetings and share operational updates and action plans *Work cross-functionally with IT, Finance and other support organizations to implement changes to tools, policies and procedures *Lead communication for key  updates at end of month and end of quarter (e.g., Backlog and client care) *Recruit, hire and develop management team and other direct reports *Escalate and resolve client and sales issues *Ensure operational standards and compliances meet audit requirements *Set annual budgets and manage expenses accordingly *Other responsibilities as assigned




Bachelor's degree (B.S. and B.A.) from a four-year college or combination of education and experience required; Education in Business Administration, Supply Chain, Customer Service or Management strongly considered.  Experience in the information technology industry in sales, supply chain or customer service a plus.

Minimum 7 years of progressive experience in business leadership, with a focus on strategy development and implementation within a fast paces organization, some manufacturing planning experience a must



*Must have a high level of leadership experience and be comfortable working in a highly matrixed, and large corporate structure.  Must also be able to be a champion for and manage significant change initiatives and possess the aptitude to understand and process complex situations and data *Effective leadership skills with the ability to provide overall team vision and direction *Polished professional who is comfortable with interaction with all levels of internal and external contacts *Expert level in excel

The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.


About Insight

Insight’s success begins with our people making meaningful connections every day. Our culture lives in our teammates. Insight is looking for great people who will embrace our values of Hunger, Heart and Harmony. Hunger to create new opportunities for our clients. Heart to make a positive impact in people’s lives. Harmony to celebrate each other’s unique contributions to bring solutions to clients.


Join our team as we work to deliver the best solutions through Intelligent Technology Solutions(tm), the new IT.

*Global technology provider of IT hardware, software and service solutions *Fortune 500 company founded in 1988 with clients around the globe *$5.5 billion in revenue for 2016 *6,400+ teammates worldwide *2017 Arizona’s Most Admired Companies (AZ Business Magazine), 2016 Best Places to Work (Phoenix Business Journal) *2017 Dell EMC Titanium Black Partner, 2016 HP US Personal Systems Reseller of the Year, 2016 Cisco Gold Certification in North America, Microsoft’s largest global partner

Today's talent leads tomorrow's success. Learn about careers at Insight:


Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.


Posting Notes: Hanover Park || Illinois (US-IL) || United States (US) || None || None || US - Hanover Park, IL ||





10 days 9 hours ago



Master Production Scheduler Insight - Hanover Park, IL, United States


Location: Hanover Park, IL

Company Profile:
Now more than ever it's important for your business to have an IT solutions partner who can help you accomplish more of your IT goals, achieve new efficiencies and realize cost savings every step of the way. Whether your company needs fast access to essential technologies or the support of technical experts for the strategic planning and deployment of solutions, Insight can help.