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DuPont

MapShots Support Consultant - Brazil

DuPont - Cumming, GA

MapShots Support Consultant - Brazil','018080W-01','!*!DuPont Pioneer is seeking a Support Specialist to provide technical phone and email support to AgStudio users (our precision ag software).  This role will primarily support employees in Brazil and may also provide coverage for North America.  We're looking for someone who can speak, read, and write in both English and Portuguese.  We're also looking for someone who has the ability to troubleshoot technical issues within AgStudio and provide over-the-phone training/how-to steps for AgStudio users.

Responsibilities include, but are not limited to:

Provide front line support for the field regarding Mapping and Data Analytics Also, provide support through email, phone calls, or online webinars

Provide clear and accurate documentation for any contact with the field

Assist with the training of new specialists in Brazil

Assess and provide support on complex, escalated “how to” support cases from front line support team

Troubleshoot escalated cases to determine root causes of the issues and determine if the issue is a system defect, user training or potential workarounds for the issues

Maintain, prioritize and manage escalated tickets/cases in a timely and complete investigation

Communicate system defects, workarounds and resolution follow ups with entire support team

Work in a team environment and as an individual','!*!The following are required:

Four year degree in Agriculture or Computer Science/IT or related field of study paired with 3-5 years of software support, precision ag experience, analytics, and/or proven capabilities

Agriculture background/understanding

Ability to troubleshoot technical questions/issues over the phone and email

Strong customer service abilities and interpersonal skills

Multi-lingual in Portuguese and English

The following are preferred:

Experience providing support to proprietary software

Experience with precision agriculture','Customer Service','NA-United States-Georgia-Cumming','','Pioneer','Bachelor's Degree (±16 years)','','Full-time','Regular','Entry Level','MapShots Support Consultant - Brazil

8 days 5 hours ago

DuPont

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MapShots Support Consultant - Brazil DuPont - Cumming, GA, United States

   

Location: Cumming, GA

Company Profile:
A World Leader in Market-Driven Innovation and Science. With expertise spanning two centuries, diverse industries and more than 90 countries, our company is uniquely positioned to help solve some of the world’s biggest challenges. For more than 200 years, DuPont has brought world-class science and engineering to the global marketplace through innovative products, materials and services. Our market-driven innovation introduces thousands of new products and patent applications every year, serving markets as diverse as agriculture, nutrition, electronics and communications, safety and protection, home and construction, transportation and apparel.