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Lennox International Inc.

Manager of Technical Training, Lennox Learning Solutions

Lennox International Inc. - Richardson, TX

Company Overview
Lennox International (LII) is a leading global provider of innovative climate control solutions for heating, ventilation, air conditioning, and refrigeration (HVACR) markets.
Beginning over a century ago, Lennox International has built a strong heritage of Innovation and Responsibility. Our position as an innovation leader continually inspires us to promote more efficient energy use and a healthier environment through our product operations. Our engaged and diverse workforce is committed to providing climate control solutions that provide the most value and comfort for our customers.
We are proud to have instilled a shared sense of responsibility and commitment among our approximately 10,000 employees located throughout North America, South America, Europe, Asia, and Australia.
Learning Solutions is the training arm of Lennox Industries and provides sales, technical and business improvement training programs to the Lennox network of dealers. The online and classroom-based training offered goes well beyond product specific education. We improve the sales performance of in-home consultants/comfort advisors, elevate a technician\u2019s skills to an advanced level, and help HVAC business owners run their companies more efficiently for increased profitability and employee satisfaction.
Job Description
The Manager of Technical Training, Lennox Learning Solutions oversees a team of trainers, specialists, administrators, and / or contractors to provide the industry\u2019s best product, technical, educational solutions via Lennox Learning Solutions to the Lennox family of companies and their customers. 
The Learning Solutions team delivers the training as a service and plays an active role in managing the life cycle of a training product.  They will provide input on ideation, development, commercialization, and sales.  The manager is responsible for training delivery. 
The Manager of Technical Training ensures the quality of the training and provides oversight of the training services.  Customers include both Lennox employees and dealer employees. 
The Manager of Technical Training participates in special projects as assigned by the Director, Training.
Essential Duties:
Strategic (15% of time)

Demonstrate strategic thinking by developing multi-year plans, budgets and roadmaps based on market knowledge of customers, competition, and other market forces within the training and education industry.
Manage the portfolio of product and service offerings to maintain the highest level of relevance by increasing student efficiency, effectiveness, or both.

Operational (60% of time)

Coordinate the delivering of both online and in person training. Ensure the training meets the highest standards of quality and professionalism.  
Support the commercialization of new products and services by developing and providing relevant training for those new offerings
Provide support for Lennox Events (Lennox Sales Meeting, Lennox LIVE, Lennox Stores Manager meeting) such as training and content.
Grow Learning Center activity and utilization by delivering new content and improving learner journey.

Leadership (25% of time)

Provide clear direction to align team to broader organizational goals.
Motivate and inspire engagement and performance from immediate team and broader organization.
Lead the talent and performance management of reporting staff, while identifying and developing high-potential individuals who can fill the succession planning needs of the company in the future.


Bachelor\u2019s degree
Master\u2019s degree (i.e., M.B.A), preferred
7 Combined years in both marketing, service, or field sales experience related to HVAC industry
3 Years managing teams

Additional Skill Requirements:                                                          

Strong communication skills and problem-solving skills
Self-starter / self-motivated, capable of staying on track and pursuing solutions without supervision
Ability to work effectively within a fast-paced, complex matrix, changing environment.

Unique Attributes:                                                                                            

Solid understanding of training promotions and tactics along the path 2 purchase
Strong understanding of training financials and the ability to manage revenues and profitability.
Strong understanding of new training methods including learner engagement in order to align best method with company goals.
Critical thinking skills when assessing classes, materials and programs in order to recognize where changes and improvements can be made.

85 days 1 hour ago

Lennox International Inc.


Manager of Technical Training, Lennox Learning Solutions Lennox International Inc. - Richardson, TX, United States


Location: Richardson, TX

Company Profile:
We share a mission... To provide climate control solutions for the heating, air conditioning, and refrigeration markets, delivering value through the efforts of talented people and a spirit of innovation, To conduct our business with the highest standards of integrity in what we say and do, the products we make, the services we provide, the way we act, and the way we treat others, and To build a company in which people have a sense of pride and commitment