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CenturyLink, Inc

Manager Retention Sales and Care II

CenturyLink, Inc - Phoenix, AZ

CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information. Job Summary CenturyLink has an opening for a\u00a0Manager Retention Sales II in our Phoenix contact center.\u00a0 This is a full-time exempt position with a competitive base salary and bonus, comprehensive benefits package, and paid time off. Job Description Manage Retention contact center operations by providing both strategic and tactical direction, guiding the day-to-day management of employees and Supervisors. Accountable for assigned metrics attainment for their designated contact center. Accountable for day-to-day operational decisions, strategic employee decisions, and customer service impacts which include staffing models, budgeted overhead, call routing, and directing all policies. Responsible for meeting\/exceeding retention and sales unit (and sales effectiveness) goals for the center, as well as the motivation of the save and sales force to meet objectives in sales, service, and quality. Directly supervises activities of Retention Supervisors and administrative team. Timely preparation of sales, headcount, and performance reporting. Administration of performance management process to assist team in meeting sales and performance metrics.\u00a0 Qualifications Minimum Qualifications: Bachelor\u2019s Degree or equivalent in education and experience. 5-7 years related experience in customer service, contact center, collections, and\/or retention. Strong interpersonal skills to build relationships with local unions, as applicable. Must possess experience in, and a strong knowledge and understanding of, the contact center environment and telecom industry. Preferred Qualifications: 2 years previous manager level leadership experience Contact center sales experience Education Bachelors or Equivalent

17 days 9 hours ago

CenturyLink, Inc


Manager Retention Sales and Care II CenturyLink, Inc - Phoenix, AZ, United States


Location: Phoenix, AZ

Company Profile:
CenturyLink is the third largest telecommunications company in the United States and is recognized as a leader in the network services market by technology industry analyst firms. The Company is a global leader in cloud infrastructure and hosted IT solutions for enterprise customers. CenturyLink provides data, voice and managed services in local, national and select international markets through its high-quality advanced fiber optic network and multiple data centers for businesses and consumers. The company also offers advanced entertainment services under the CenturyLink® Prism™ TV and DIRECTV brands. Headquartered in Monroe, La., CenturyLink is an S&P 500 company and is included among the Fortune 500 list of America's largest corporations.