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Safeway, Inc.

Manager, Loyalty Data Analysis

Safeway, Inc. - Pleasanton, CA

Albertsons Companies is one of the largest food and drug retailers in the United States, with both a strong local presence and national scale. We operate over 2200 stores across 36 states under 18 well-known banners including Albertsons, Safeway, Vons, Jewel-Osco, Shaw’s, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market and Carrs.

The Manager, Loyalty Data Analysis manages a team of Analysts who develop and test different marketing strategies that will support the needs of the business development team, rewards team and the division teams through reporting and analytics. The Manager and his/her team partner with IT to ensure you have all necessary data, querying data using SQL, and producing professional quality reports to send to stakeholders.

This position is located in Pleasanton, California.

The ideal candidate must have 5 plus years’ experience with loyalty and/or rewards program marketing, including identifying issues, trends, or exceptions and driving improvement of results/ finding solutions. Prior retail category management experience a plus.

Day to Day Responsibilities include, but not limited to:

• Maintain a calendar of marketing events to measure Division, Customer Engagement, Rewards program, and Vendor Partner performance

• Design and produce recurring loyalty reporting and analytics

• Develop and maintain presentation material for senior management

• Leverage proprietary customer segmentations, shopper insights and sales data to develop strategies to increase loyalty and share of wallet

• Perform quantitative and qualitative analyses to support strategic projects and initiatives

• Interface with a wide variety of internal and external stakeholders (i.e., Division leaders, Vendor Partners, CPGs, Shopper Marketing, Finance, and Business Development)

• Help to identify unmet customer needs and develops possible feature/functionality concepts that meet those needs

• Synthesize results tailored for the intended audience to best answer questions they have and address possible concerns

• Manage your work and work of analysts on your team to meet internal and external expectations

• Mentor and coach analysts on the team

Education and Skills requirements:

• Bachelor’s degree in Marketing, Economics, Business, Math, or Statistics; MBA plus.

• 5 plus years’ experience with loyalty and/or rewards program marketing

• At least 3 year experience managing people, including hiring, developing, motivating, and directing people as they work

• Proven management experience, transforming vision into actionable strategies

• Proficient in MS Office Suite, modeling, data manipulation tools, and relational databases.

• Experience with SQL strongly desired

• Strong project management, leadership, analytical and problem-solving skills

• Excellent interpersonal and negotiating/influencing skills

• Prior experience working in a matrix organization structure and work in teams

• Excellent presentation skills, with the ability to communicate with Senior Management

• Ability to handle multiple assignments and manage competing priorities with tight deadlines

• Strong detail orientation. High degree of initiative and results orientation

• Team player. Highly collaborative, with ability to manage others

• Experience with CPG, Marketing, Rewards Programs or Retail Category Management a plus

• Experience with SAS, relational databases, and Visual Basic a plus

Diversity is fundamental at Albertsons Companies. We foster an inclusive working environment where the different strengths and perspectives of each employee is both recognized and valued. We believe that building successful relationships with our customers and our communities is only possible through the diversity of our people. A diverse workforce leads to better teamwork and creative thinking, as well as mutual understanding and respect.

The Albertsons Companies policy is to provide employment, training, compensation, promotion and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, national origin, sex, age, disability, veteran status, medical condition, marital status or any other legally protected status.

We support a drug-free workplace – all applicants offered a position are required to pass a pre-employment drug test before they are hired.

10 days 16 hours ago

Safeway, Inc.


Manager, Loyalty Data Analysis Safeway, Inc. - Pleasanton, CA, United States


Location: Pleasanton, CA

Company Profile:
In 1915, M.B. Skaggs, an ambitious young man in the small Idaho town of American Falls, purchased a tiny grocery store from his father. M.B.'s business strategy, to give his customers value and to expand by keeping a narrow profit margin, proved spectacularly successful. By 1926 he was opening 428 Skaggs stores in 10 states. M.B. almost doubled the size of his business that year when he merged his company with 322 Safeway (formerly Selig) stores and incorporated as Safeway, Inc. Two years later M.B. listed Safeway on the New York Stock Exchange. M.B. did not let the difficulties of the Great Depression dilute his pioneering focus on value for customers. In the 1930s Safeway introduced produce pricing by the pound, adding “sell by” dates on perishables to assure freshness, nutritional labeling, even some of the first parking lots.