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TIAA-CREF Individual & Institutional Services, LLC

Manager, Insurance Annuity and Sales

TIAA-CREF Individual & Institutional Services, LLC - Denver, CO


Job Description


As long as there are people who make the world a better place, well keep making a difference for them. Since 1918, it has been TIAAs mission to serve those who serve others. It is this mission and the values we embrace that make us a different kind of financial services organization.

When you work here at TIAA, youre not just in it for yourself. You are part of something bigger. A collective mission to make a difference - a collective mission we make our own.

To be difference makers.

For more information about TIAA, visit our website


The Manager, Insurance and Planning Center (IPC) will lead a team of phone-based advisors located in our Denver regional office. This team is charged with promoting the distribution of Insurance solutions both through our Wealth Management Advisors and directly to individual investors. Reporting to the Director of the Direct Contact Center, this team supports Life Insurance, Annuities, and Long-term care product offerings as part of the Retail Financial Services business. The IPC organization is composed of approximately 23 licensed financial professionals who primarily interact with customers or Advisors via inbound/outbound phone calls. This position will oversee two of the Denver site’s teams with a focus on coaching, supervision, and sales effectiveness for the team to ensure a world-class service delivery experience for our clients.


Lead 12-18 consultants who deliver phone-based sales and servicing solutions to TIAA’s customers. Hold ongoing performance evaluations & coaching sessions; review operating results; drive leadership messaging.

Promote and foster an engaged workforce with a customer-centric culture that aligns to TIAA’s core set of values.

Demonstrate expert-level understanding of how TIAA products and services align with client needs. Implement sales strategies that encompass both inbound & outbound tactics.

Develop and execute upon a detailed business plan, promote customer solution excellence, and prudent solution delivery

Function as the regulatory principal for a group of registered individuals; responsible for risk management and compliance oversight for the team.

Operates well in a fast-paced environment: self-starter, ability to execute without significant oversight, and ability to manage multiple priorities.

Deep understanding of retirement, investment and insurance products; remains informed of changes in the industry landscape and regulatory environment.

Excellent communication skills, with leaders and peers, facilitation, interpersonal and collaborative skills. Maintains strong attention to detail; possesses the ability to anticipate and manage through change; exceptional planning abilities.

Must obtain FINRA Series 26 within 120 days if not already held


FINRA Series 6

Health and Life Insurance Licensing

5 years of call center experience focused on customer service and financial services sales


FINRA Series 26 (if not currently held, will need to obtain within 120 days of start date)

BS/BA or equivalent combination of education and experience

Master’s Degree

Equal Employment Opportunity is not just the law, it’s our commitment. Read more about the Equal Employment Opportunity Law

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This organization is an equal employment opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, this organization expressly prohibits discrimination, harassment, and retaliation on the basis of race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy (including childbirth, breastfeeding or related medical conditions where applicable), sexual orientation, gender, gender identity, gender expression, transgender, marital status, national origin, ancestry, physical or mental disability, requesting a reasonable accommodation based on mental or physical disability, medical condition (as defined by applicable law), genetic history and information, citizenship status, military or veteran status, or any other status protected by federal, state, or local law or ordinance or regulation (collectively referred to here as “protected characteristics”).

*©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017


13 days 3 hours ago

TIAA-CREF Individual & Institutional Services, LLC


Manager, Insurance Annuity and Sales TIAA-CREF Individual & Institutional Services, LLC - Denver, CO, United States


Location: Denver, CO

Company Profile:
TIAA-CREF is a leading financial services organization with $487 billion in assets under management (as of 3/31/12). The firm is a leader in helping those in the academic, medical, cultural, governmental and research fields plan for retirement, and life’s other goals. Over 3.7 million individuals trust us to help support their financial well-being.