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ADT Security Services

Manager, Human Resources Information Center

ADT Security Services - Aurora, CO

Company Overview:The ADT Corporation (NYSE: ADT) is a leading provider of security and automation solutions for homes and businesses in the United States and Canada. ADT's broad and pioneering set of products and services, including ADT Pulse® interactive home and business solutions, and health services, meet a range of customer needs for today’s active and increasingly mobile lifestyles. Headquartered in Boca Raton, Florida, ADT helps provide peace of mind to nearly seven million customers, and it employs approximately 17,500 people at 200 locations. More information is available at www.adt.com.Position Highlights:The Human Resources Information Center Manager is responsible for leading the Human Resources Information Center (HRIC) team in providing HR data management transaction processing and program administration support, ensuring service is provided to the highest standards for service, professionalism, accuracy, and cost effectiveness. The HRIC Manager will strive to simplify and automate current services and assume responsibility for administration of new services to more effectively and efficiently deliver HR activities to the company.  This role will continuously define, assess and develop new strategies, efficiencies and opportunities for standardization across the company.Responsibilities & Qualifications:Manage performance of the HRIC team, including appropriate delegation of work, monitoring quality, and managing escalated/complex mattersMonitors performance against service level targets and modifies processes, workflow, staffing, and other resources to achieve target results Demonstrates competency in the various functions of the service center and serves as a back-up as necessary to maintain optimal functioning of the service centerIdentifies potential changes or defects in current workflows and provides recommendations for improved practicesRemains current on changes that might impact operations and regulatory complianceReceives and responds to HR service inquiries/requests with accurate and professional responses demonstrating a sense of urgencyCultivates influence and credibility with HR Centers of Excellence and HR Business Partners by building effective relationshipsReviews, produces and manages routine and/or ad hoc data and reportsActs as a liaison and proactively engages with vendors on management of out-sourced processes,identifier:1812266,qualifications:Education / Work Experience Required:Bachelors in Business Administration, Human Resources or related field, or high school diploma and relevant combination of education and experienceMinimum of 5 years of experience in management and customer service rolesHR system experience (ERP applications, payroll, applicant tracking, etc.)Strong knowledge of HR practices, procedures and state/federal employment lawsDemonstrated ability and commitment to excellent customer service to maintain and ensure effective working relationships with internal and external clientsAbility to work with confidential information requiring extreme discretion at all timesDemonstrated ability to work in a team oriented environmentStrong supervisory leadership skillsAbility to manage multiple projects efficiently and accuratelyDemonstrated effective analytical skills needed to assess compliance, record, analyze and interpret data into meaningful formatsProven effective written and verbal communication skillsAbility to adapt to change and meet deadlinesDemonstrated attention to detail and high degree of accuracyDemonstrated critical thinking skills, sounds judgment and the ability to communicate in an articulate and sensitive manner Experience with MS Office (word, power point, excel)ADT LLC is an equal opportunity employer. Want to learn more about ADT?Visit us online at jobsatadt.com or on facebook.

17 days 7 hours ago

ADT Security Services

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Manager, Human Resources Information Center ADT Security Services - Aurora, CO, United States

   

Location: Aurora, CO

Company Profile:
ADT is one of today's most trusted and well-known brands in the security industry and currently serves more than six million customers, making us the largest company of our kind in both the U.S. and Canada.