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Manager, Digital Support

CIT GROUP INC. - Pasadena, CA

Founded in 1908, CIT (NYSE: CIT) is a financial holding company with approximately $50 billion in assets as of Dec. 31, 2017. Its principal bank subsidiary, CIT Bank, N.A., (Member FDIC, Equal Housing Lender) has approximately $30 billion of deposits and more than $40 billion of assets. CIT provides financing, leasing, and advisory services principally to middle-market companies and small businesses across a wide variety of industries. It also offers products and services to consumers through its Internet bank franchise and a network of retail branches in Southern California, operating as OneWest Bank, a division of CIT Bank, N.A. For more information, visit
The Digital Support manager will oversee staff in the Digital Support department. The candidate is also responsible for providing various levels of support to the branch and the Call Center staff. A strong candidate is someone who is organized, able to multi task, and can effectively lead the staff towards accomplishing the department's and company's goals. They will be responsible for providing digital support and guidance to the staff, our digital customer base, and the Call Center. They will work directly with other business units and external customers on complex issues. They will research and provide resolution for escalated cases.
Successful candidates are problem-solvers with strong knowledge of online banking platforms and products, who can eloquently communicate specific information and instructions digitally. They will also have a broad understanding of mobile device/tablet use in a financial institution setting and are self-driven and can work in a fast paced environment. The Digital Support manager will consistently provide an exceptional customer experience by navigating the customer to the best products and services available through digital channel that will fit their specific banking needs.
Minimum of three (3) years in a financial institution with an emphasis in savings, checking, certificate of deposits accounts. Minimum of 1 year of direct staff report within a Call Center/Customer Support environment.Knowledge of current online banking functionality. Knowledge of the various operating systems compatible with Online Banking/Mobile Banking ex: Windows, IOSKnowledge of the various browsers used/compatible with Online Banking ex: Internet Explorer, Chrome, SafariKnowledge of Mobile/Tablet devices and associated Operating Systems ex: Samsung/Android, iPhone Requires excellent verbal and written communication skills.Knowledge of computer software programs such as MS Office and Intuit Quicken

19 days



Manager, Digital Support CIT GROUP INC. - Pasadena, CA, United States


Location: Pasadena, CA

Company Profile:
CIT Group Inc. operates as the holding company for CIT bank that provides commercial financing and leasing products; and a suite of savings options in the United States. The company operates in five segments: Corporate Finance, Transportation Finance, Trade Finance, Vendor Finance, and Consumer. The Corporate Finance segment offers lending, leasing, and other financial and advisory services to small and middle-market companies in various industries, such as commercial and industrial, communications, media and entertainment, healthcare, and energy. The Transportation Finance segment provides aircraft and railcar, leasing and financing solutions to operators and suppliers in the aviation and railcar industries. This segment also offers lending and other financial products and services to companies in the transportation sector, such as business aircraft, maritime, and aerospace and defense industries. The Trade Finance segment provides a range of domestic and international customized credit protection, lending, and outsourcing services that include working capital and term loans, factoring, receivables management products, bulk purchases of accounts receivable, import and export financing, and letter of credit programs to retail supply chain companies. The Vendor Finance segment partners with manufacturers, distributors, dealers, and product resellers to deliver financing and leasing solutions to end-user customers for the acquisition of equipment. The Consumer segment offers government-guaranteed student loan portfolios, which are in run-off. The company also provides account receivables collection, acquisition and expansion financing, asset management and servicing, credit protection, financial risk management, import and export financing, insurance, letters of credit, and mergers and acquisition advisory services, as well as debt restructuring, underwriting, and syndication services. CIT Group Inc. was founded in 1908 and is headquartered in Livingston, New Jersey.