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Staples, Inc

Manager, Digital Business

Staples, Inc - Framingham, MA

Manager, Digital Business

in

Framingham

Massachusetts

Description

The

Manager, eCommerce Digital Business Programs will be responsible for driving the

roadmap for Staples.com business strategy, including execution methods, site

enhancements, process improvements, and event creation and management. They

will be responsible for management of multiple highly visible key growth

initiatives. They will do this by leveraging a strong understanding of

eCommerce and driving analytics to understand what works. They must ensure a

world-class and innovative customer experience for Staples.com, balancing these

programs with other promotional strategies and working with key stakeholders

across the organization to ensure corporate objectives are achieved while

ensuring profitable sales growth for Staples.com.

This

position represents an ideal role for candidates with a strong technical background

and/or those with 3 or more years of eCommerce, Marketing, Merchandising and/or

Project management experience. This role requires an excellent collaborator,

communicator, and manager with a strong bias towards data-based decision

making. The successful candidate is a problem solver in a fast-moving and

highly diverse environment and will be able to handle multiple projects

simultaneously while ensuring accuracy and timeliness are not compromised. In

addition to strong analytical skills, they must be adept at communicating

findings to senior leadership in both verbal and presentation formats. They

must be comfortable managing in a cross functional environment and have

experience partnering with technical teams to deliver results.

Given

the highly strategic and cross-functional nature of this role, successful

applicants will possess a combination of project management and collaboration

skills, structured strategic thinking, strong analytical ability and a passion

for new ideas.

Primary Responsibilities:

Drive Digital Business strategy and roadmaps for key highprofile key growth initiatives to include vision, strategy and buy in withsenior leadership across the organization.

Define the business requirements to shape productroadmaps; build & execute business cases for key growth initiatives

Influence design and scope of products and tools toensure that end result meets business needs to improve customer experience

Lead a cross functional team (eCommerce Product Mgmt.,Merchandising, Marketing).

Define business case for each program including sales& margin goals and customer retention targets.

Definition of key performance indicators (financial,customer, site) to measure performance/success.

Develop financial reporting around the programs andmanage to the P&L.

Define and manage optimization of the programs throughsite analytics and testing and continuously refine customer contactstrategy.

Develop regular, impactful communication of progressand impact.

Identification and prioritization of incrementalopportunities and innovation

Qualifications

PrimaryResponsibilities:

Drive Digital Business strategy and roadmaps for key highprofile key growth initiatives to include vision, strategy and buy in withsenior leadership across the organization.

Define the business requirements to shape productroadmaps; build & execute business cases for key growth initiatives

Influence design and scope of products and tools toensure that end result meets business needs to improve customer experience

Lead a cross functional team (eCommerce Product Mgmt.,Merchandising, Marketing).

Define business case for each program including sales& margin goals and customer retention targets.

Definition of key performance indicators (financial,customer, site) to measure performance/success.

Develop financial reporting around the programs andmanage to the P&L.

Define and manage optimization of the programs throughsite analytics and testing and continuously refine customer contactstrategy.

Develop regular, impactful communication of progressand impact.

Identification and prioritization of incrementalopportunities and innovation

Basic:

BA/BS in Business, Finance, Economics, Marketing orother related field.

3 years of eCommerce, Marketing, Merchandising and/orProject management experience.

MS Office suite proficiency; excellent Excel andPowerPoint skills.

Preferred:

Master’s degree or MBA Preferred.

5 years of eCommerce, Marketing, Merchandising and/orProject management experience.

Strong interpersonal and presentation skills as well asdemonstrated experience in fact based analysis, including the ability topersuasively present insights and recommendations to senior management.

Pro-active and self-motivated work style with provenability to collaborate broadly with flexible, positive attitude to getresults within a cross-functional team.

Understanding of merchandising sales and marginobjectives.

Ability to manage multiple projects and changingpriorities with demonstrated track record of strong execution andexperience partnering with technical teams to deliver results.

Strong strategic, analytical and critical thinkingskills; strong bias towards data-based decision making with the ability tobreak down complex problems and formulate plans.

Knowledge of various data mining techniques andeffective visualizations. Strong analytical and financial skills, as wellas superior interpersonal skills.

Strategic thinking combined with ‘on your feet’ problemsolving ability.

Ability to build relationships with business partnersand proactively assess needs of the business.

Additional Information

Staples is an Equal Opportunity Employer. All qualified applicantswill receive consideration for employment without regard to race, color,religion, sex, national origin, protected veteran status, disability, or anyother basis protected by federal, state, or local law.

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9 days 5 hours ago

Staples, Inc

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Manager, Digital Business Staples, Inc - Framingham, MA, United States

   

Location: Framingham, MA

Company Profile:
We’ve been helping businesses get what they need for over 25 years. And it’s all thanks to one man – and a broken printer ribbon. In 1985, when our founder Tom Stemberg wasn’t able to find a replacement printer ribbon on a holiday weekend, he came up with a way to make office supplies more accessible — and affordable. Now, Staples is about much more than paper clips and pens. And to realize our vision of becoming the world’s most trusted source for office solutions, we’ve put our trust in our associates – that’s what we call the dedicated people at the very heart of Staples.